PGIM | Senior Associate, Service Desk at Pgim in London, England, United Kingdom | Kablio

Role

Description

recovery testing

tool evaluation

incident response

voice support

issue resolution

client inquiries

Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.
Evaluate effectiveness of new utilities and tools.
Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.
Provide technical support for local voice, mobile and video conference solutions
Assist with various project work
Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.
Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.
Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.

Requirements

tcp/ip

windows

office 365

active directory

sccm

degree

Good understanding of networks (TCP/IP, DNS, DHCP)
A strong team player who is inquisitive, self-motivated and able to multi-task
Strong attention to detail, able to set priorities and complete simultaneous projects
Previous experience in supporting a front office environment.
Inclination to learn and stay up to date with new technologies
Strong knowledge of Windows operating systems
Professional, disciplined and able to work independently where required
3-5 years’ work experience, ideally within the Financial Services sector
Comfortable working in a fast paced environment
Thorough knowledge of the Office 365 suite
Understand standard operating procedures and processes and apply them as solutions to common problems.
Comfortable dealing with all levels of management and colleagues in different functions and regions
Strong academic background: Degree level or equivalent
Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)
Able to meet tight deadlines whilst maintaining a high quality of work
Software Center Configuration Manager (SCCM)
Strong communicator, verbal and written skills (Good English - written and spoken)
Customer focused
Strong skillset both technically and analytically

Benefits

Life Assurance & Income Protection: Life Assurance for 12 times you basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.
Annual Leave of 25 to 28 days, based on years of service, at full pay.
Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.
Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded as the asset management arm of Prudential Financial, it has grown into one of the world’s largest investment managers.
With a strong presence in over 30 countries, it offers a wide range of investment strategies across equity, fixed income, real estate, and alternative investments.
Its expertise spans from commercial real estate to renewable energy investments, targeting sectors with high growth potential.
It is known for its data-driven approach, leveraging advanced analytics and insights to deliver superior results for its clients.
Its diverse portfolio includes projects in infrastructure, energy, residential and commercial properties, and more.
The real estate division is particularly noted for its global reach, managing significant assets across North America, Europe, and Asia.
The firm is also making significant strides in alternative investments, focusing on private equity, hedge funds, and other non-traditional asset classes.
With a blend of traditional and innovative investment strategies, it delivers tailored solutions designed to meet the needs of institutional investors, pension funds, and individual clients.

Culture + Values

Trust
Respect
Equity
Meritocracy and diversity of thought, perspective, and experience

Environment + Sustainability

Net Zero by 2050

Operational Carbon Emissions Target

Committed to achieving net zero operational carbon emissions by 2050, demonstrating long-term sustainability goals.

50% Emissions Reduction

Building Emissions Target

Aligned with ULI Greenprint goals, aiming to reduce building emissions by half by 2030.

Headquarters LEED Gold certified with rainwater retention, rooftop garden, green walls, and EV charging stations.
Signatory of UN PRI since 2009 and joined GRESB in 2013.
Engaged Verdani Partners for global ESG consulting.

Inclusion & Diversity

58% employees globally

From Under-Represented Groups

A significant portion of the company's global workforce is comprised of individuals from under-represented groups, reflecting a strong commitment to diversity.

29.9% senior roles held by women

Women in Leadership

Women occupy nearly 30% of senior roles globally, indicating progress toward gender parity in leadership positions.

41.8% female employees globally

Gender Representation

Just over 40% of the company's global workforce identifies as female, showcasing a balanced gender distribution.

Five‑pillar DEI strategy

Comprehensive DEI Approach

The company has implemented a five-pillar strategy covering Talent, Culture, Industry, Investing, and Community to advance diversity, equity, and inclusion across all aspects of its operations.

Ron Andrews DEI Scholarship launched in 2020 for students from under‑represented backgrounds
PGIM is among first 25 signatories to USA & Canada DEI Code and has also signed the UK DEI Code

Articles

Role

Description

recovery testing

tool evaluation

incident response

voice support

issue resolution

client inquiries

Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or simulated.
Evaluate effectiveness of new utilities and tools.
Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the enterprise.
Provide technical support for local voice, mobile and video conference solutions
Assist with various project work
Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction.
Respond to all technology issues in a timely fashion. Take ownership of all user issues relating to IT applications, hardware and services.
Assist with day to day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other documentation.
Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system problems.

Requirements

tcp/ip

windows

office 365

active directory

sccm

degree

Good understanding of networks (TCP/IP, DNS, DHCP)
A strong team player who is inquisitive, self-motivated and able to multi-task
Strong attention to detail, able to set priorities and complete simultaneous projects
Previous experience in supporting a front office environment.
Inclination to learn and stay up to date with new technologies
Strong knowledge of Windows operating systems
Professional, disciplined and able to work independently where required
3-5 years’ work experience, ideally within the Financial Services sector
Comfortable working in a fast paced environment
Thorough knowledge of the Office 365 suite
Understand standard operating procedures and processes and apply them as solutions to common problems.
Comfortable dealing with all levels of management and colleagues in different functions and regions
Strong academic background: Degree level or equivalent
Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)
Able to meet tight deadlines whilst maintaining a high quality of work
Software Center Configuration Manager (SCCM)
Strong communicator, verbal and written skills (Good English - written and spoken)
Customer focused
Strong skillset both technically and analytically

Benefits

Life Assurance & Income Protection: Life Assurance for 12 times you basic annual salary, up to a max benefit of £1.8million. 60% of your basic annual salary for a limited payment terms of 5 years, at the end of which a capital sum of 2x your basic annual salary is payable.
Annual Leave of 25 to 28 days, based on years of service, at full pay.
Private Medical Insurance: PGIM offers private medical insurance and pays the full premium on behalf of all employees.
Retirement Savings Plan: Employees receive a company contribution of 10% basic annual salary and a maximum employer-matching contribution of 5% of basic annual salary.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded as the asset management arm of Prudential Financial, it has grown into one of the world’s largest investment managers.
With a strong presence in over 30 countries, it offers a wide range of investment strategies across equity, fixed income, real estate, and alternative investments.
Its expertise spans from commercial real estate to renewable energy investments, targeting sectors with high growth potential.
It is known for its data-driven approach, leveraging advanced analytics and insights to deliver superior results for its clients.
Its diverse portfolio includes projects in infrastructure, energy, residential and commercial properties, and more.
The real estate division is particularly noted for its global reach, managing significant assets across North America, Europe, and Asia.
The firm is also making significant strides in alternative investments, focusing on private equity, hedge funds, and other non-traditional asset classes.
With a blend of traditional and innovative investment strategies, it delivers tailored solutions designed to meet the needs of institutional investors, pension funds, and individual clients.

Culture + Values

Trust
Respect
Equity
Meritocracy and diversity of thought, perspective, and experience

Environment + Sustainability

Net Zero by 2050

Operational Carbon Emissions Target

Committed to achieving net zero operational carbon emissions by 2050, demonstrating long-term sustainability goals.

50% Emissions Reduction

Building Emissions Target

Aligned with ULI Greenprint goals, aiming to reduce building emissions by half by 2030.

Headquarters LEED Gold certified with rainwater retention, rooftop garden, green walls, and EV charging stations.
Signatory of UN PRI since 2009 and joined GRESB in 2013.
Engaged Verdani Partners for global ESG consulting.

Inclusion & Diversity

58% employees globally

From Under-Represented Groups

A significant portion of the company's global workforce is comprised of individuals from under-represented groups, reflecting a strong commitment to diversity.

29.9% senior roles held by women

Women in Leadership

Women occupy nearly 30% of senior roles globally, indicating progress toward gender parity in leadership positions.

41.8% female employees globally

Gender Representation

Just over 40% of the company's global workforce identifies as female, showcasing a balanced gender distribution.

Five‑pillar DEI strategy

Comprehensive DEI Approach

The company has implemented a five-pillar strategy covering Talent, Culture, Industry, Investing, and Community to advance diversity, equity, and inclusion across all aspects of its operations.

Ron Andrews DEI Scholarship launched in 2020 for students from under‑represented backgrounds
PGIM is among first 25 signatories to USA & Canada DEI Code and has also signed the UK DEI Code

Articles