Inside Sales Supervisor

Description

• Oversee staffing, scheduling, and resource allocation to ensure business needs are met.
• Conduct regular coaching sessions around sales techniques, CRM usage, and customer engagement.
• Lead/coach Inside Sales associates with the goal of meeting/exceeding sales targets while providing exceptional customer service.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Analyze sales data to identify trends, forecast performance, and recommend strategic adjustments.
• Track/report on team performance.
• Handle escalated customer issues and ensure resolution supports long-term customer relationships.
• Monitor inbound and outbound communications with a focus on effective customer engagement and timely follow-through.
• Review performance metrics and provide feedback and development plans for associates.
• Assist Director and Manager on developing/implementing sales strategies.

Requirements

• 3+ years’ experience in a customer engagement center, with at least 1 year in a supervisory or leadership role.
• Bachelor’s degree in business, marketing, or related field preferred.
• Advanced proficiency in CRM platforms, reporting tools, and Microsoft Office Suite.
• Proven track record of driving performance and customer retention.
• Ability to travel at least 20% of the time. \xa0
• Strong leadership and team development skills.

Benefits

• Paid time off and holiday pay.
• Professional development & career advancement opportunities.
• Wellness program.

Training + Development

Interview process

Visa Sponsorship

Security clearance