Epcor
Builds, owns and operates electricity, water, wastewater and natural gas infrastructure across Canada and the U.S.
1 days ago
$51
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Edmonton, Alberta, Canada
Office Full-Time
Company Size
3,623 Employees
Service Specialisms
Sector Specialisms
Description
web support
app monitoring
proactive maintenance
production deployments
on‑call support
customer service
Reporting to the Manager, Web & Mobile, the analyst is accountable for delivering optimal results across operational performance metrics such as incident response, change request estimations, customer satisfaction, system availability and process improvements. They monitor application performance, track hardware and OS resource trends, and ensure system reliability through proactive monitoring, maintenance and change management.
Providing excellent customer service is a core expectation; the analyst must communicate openly, resolve issues efficiently within expected timeframes, and adhere to departmental policies and processes for consistent support. Responsibilities also include scheduling and performing production deployments and offering on‑call support for all web applications.
- Deliver web technology support and maintain EPCOR’s custom web applications.
- Achieve performance targets for incident response, change request delivery, customer satisfaction, system uptime and process improvement.
- Monitor application health and track hardware/OS resource trends.
- Ensure system reliability through proactive maintenance and change management.
- Provide responsive customer service and resolve issues within defined timeframes.
- Follow departmental policies to maintain consistent support practices.
- Schedule and execute production deployments.
- Participate in on‑call rotation for all web applications.
Requirements
c#
asp.net
angular
reactjs
agile
cs degree
Candidates must hold a degree in Computer Science, Engineering, or a related discipline, or a diploma in Computer Engineering, Systems Technology or Management Information Systems, and have 4–6 years of experience in web operations or development. A broad understanding of IT concepts, Agile/SCRUM experience, and proficiency with web technologies such as C#, ASP.NET, MVC, Angular, ReactJS, CSS, HTML, Bootstrap and JavaScript are required.
Additional qualifications include experience working with technical and non‑technical users, familiarity with networking basics like load balancers and firewalls, and a proven ability to design, develop, unit‑test and troubleshoot web solutions across multiple tech stacks. Strong interpersonal, critical‑thinking and customer‑service skills, a solid work ethic and a commitment to continuous learning are essential for success.
- Hold a degree or diploma in Computer Science, Engineering, MIS or related field.
- Possess 4–6 years of web operations or development experience, including Agile/SCRUM.
- Proficient in C#, ASP.NET, MVC, Angular, ReactJS, HTML, CSS, Bootstrap and JavaScript.
- Demonstrated ability to design, develop, unit‑test and troubleshoot web solutions across multiple tech stacks.
Benefits
The position is classified as IT2 (or developmental IT1) with a starting wage of $56.15 per hour (or $51.42 per hour for the developmental level), and a bi‑weekly schedule of 75 hours. EPCOR encourages internal candidates to apply using their @epcor.com email address, and all applicants must meet legal work eligibility and background‑check requirements.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- clearance on all applicable background checks (criminal, identity, educational, credit) and professional reference checks is required.
- some positions may require an enhanced level of background assessment, including advanced criminal record checks periodically after employment.
Overview
Founded in 1891
Incorporation Year
The company was established as Edmonton’s first electric utility.
$3.2B Annual Revenue
Revenue Figure
Generates approximately $3.2 billion in revenue annually.
$2.5B Dividends Paid
Dividend History
Paid over $2.5 billion in dividends to Edmonton since its formation.
- Evolved into a cross-border operator over a century later
- Headquartered in Edmonton and municipally owned, it spun off generation assets in 2009 to focus on distribution and infrastructure
- Typical projects include designing, building and operating treatment plants, distribution networks and storm-water systems in Canada and the U.S.
- Operates in four Canadian provinces and multiple U.S. states including Arizona, New Mexico and Texas
- Maintains traffic-signal and street-light infrastructure in Edmonton and explored water operations for nuclear projects
- Through its Encor and EPCOR Water Services divisions, it delivers both regulated and competitive energy, gas and water offerings
Culture + Values
- Safety: We believe that no job is so important that it can't be done safely.
- Integrity: We are honest, ethical, and accountable in everything we do.
- Customer Focus: We put our customers at the heart of everything we do.
- Excellence: We continually strive for the highest standards in all our operations.
- Innovation: We embrace change and new ideas to drive progress.
- Collaboration: We work together to achieve success for our teams, communities, and the company.
Environment + Sustainability
19% fewer emissions
GHG Reduction
Emissions decreased by 19% from the previous year.
2050 net-zero commitment
Carbon Neutrality
Aiming to achieve net-zero greenhouse gas emissions by 2050.
40% waste diversion
Waste Management
Over 40% of waste was diverted from landfills.
8% water savings
Water Efficiency
Water consumption was reduced by 8% in 2020.
- EPCOR continues to invest in clean technologies to support its environmental sustainability goals, including water treatment and waste management.
- EPCOR's renewable energy portfolio includes wind and solar projects, aiming to power over 100,000 homes with clean energy.
Inclusion & Diversity
30% Target
Women in Leadership
The company aims to achieve gender parity in leadership roles by increasing women's representation to 30% at the senior level.
25% Representation
Current Leadership Team
As of 2021, 25% of leadership team members are women, reflecting progress toward gender diversity goals.
- Conducts regular diversity and inclusion training to foster an inclusive workplace culture.
- Implements flexible work arrangements to support a diverse and inclusive workforce.