Customer Support Specialist - NOC
Cse
incident management
24/7 support
network monitoring
network troubleshooting
sla monitoring
customer service
Manage incidents end-to-end, escalating when needed and keeping everyone informed
Be the first point of contact for 24/7 operational support, incident response, and network management
Work collaboratively on continuous improvement initiatives and key projects
Uphold service excellence and meet SLAs and KPIs consistently
Monitor customer network infrastructure proactively using advanced tools
Deliver outstanding customer service with empathy, clarity, and efficiency
Troubleshoot and support LAN, WAN, wireless, and radio networks (Level 1 & 2)
ip networking
communication
customer service
troubleshooting
analytical
time management
Bonus: Knowledge of IP networking (routing, switching, firewalls, VPNs)
Excellent communication skills and a customer-first attitude
Are you passionate about delivering exceptional customer service and technical support? Do you thrive in fast-paced environments where your problem-solving skills make a real difference? CSE Crosscom’s Global Support Centre is looking for a dedicated Customer Support Specialist to be the frontline hero for our diverse range of clients worldwide.
Ability to work calmly under pressure in a service-driven setting
Strong troubleshooting, analytical, and time management abilities
BenefitsExcellent stability and long-term prospects with expansion of clients and services in every state.
Excellent personal development opportunities with training, education, mentorship and upskilling
Bonus: Tertiary qualifications in IT, Networking, or Telecommunications
Attractive renumeration package and benefits
Comprehensive training during your first 3 months to set you up for success
Flexible roster options after probation (Friday-Tuesday or Thursday-Monday)
At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.
Career growth with a fast-growing company
Training + DevelopmentFounded in 1985
Year of Origin
Established as Singapore’s Chartered Electronics engineering division foundation year.
Listed in 1999
Year of Listing
Began trading on the Singapore Exchange, marking its journey as a publicly traded company.
42 offices
Global Network
Expanses into a global network with offices across key regions, enabling extensive service delivery.
Acquired since 2004
Acquisition Timeline
Began strategic acquisitions to expand its capabilities in communications and renewable energy sectors.
- Evolved from an engineering division into a global tech integrator.
- Steadily expanded across North America, Europe, Asia, and ANZ.
- Broadened its footprint in comms and renewable energy through major acquisitions.
- Delivers projects in utilities, mining, transport, infrastructure, and security.
- Engages on critical-communications, energy protection, asset/workforce monitoring, and security systems integration.
- Deep expertise spans voice/data/video comms, energy automation, power distribution, and end-to-end system design.
- Operates across Australia, NZ, and PNG via local offices and support teams, ensuring seamless delivery.
- Fast-growing revenue with a strategy of acquisitions and tailored tech implementations for mission-critical sites.
- Engineers zero-disruption integrations in high-stakes environments like mining sites and utilities.
- Unique blend of global systems design and local engineering presence makes it a go-to for critical infrastructure.
- Integrity and Respect
- Customer-Focused Innovation
- Collaboration
- Sustainability
- Accountability
- Excellence
2050
Net-Zero Emissions Target
Committed to achieving net-zero emissions by the year 2050 through strategic initiatives and sustainable practices.
- Committed to reducing environmental impact through energy-efficient operations and sustainable practices.
- Reduction in carbon footprint through implementation of energy-efficient technologies.
- Transitioning to renewable energy sources across operations.
- Ongoing monitoring of environmental performance to achieve continuous improvement.
- Strives to create an inclusive workplace where everyone feels valued and respected.
- Focusing on attracting, retaining, and developing diverse talent.
- Promoting equal opportunities for all employees.
