Customer Service Scheduler- Hearth & Home

Description

• Assist Sales Associates by placing orders and preparing presentation packages.
• Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
• Schedule fireplace installations and service appointments.
• Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Input purchase orders and customer orders into the system accurately.
• Cultivate strong relationships with customers to support repeat business and referrals.
• Contact vendors to obtain pricing, lead times, and order updates.
• Manage warranty administration and tracking for Hearth and Garage Door products.
• Track and administer product warranties and service follow-ups.
• Run reports and log data entries as needed.
• Process, purchase, and manage incoming customer orders.

Requirements

• Quick to learn new technologies, products, and systems.
• Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment.
• Ability to work independently with minimal supervision.
• Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings.
• At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively.
• Strong verbal and written communication skills, especially over the phone.
• Regular use of computers, tablets, phones, and other standard office equipment.
• Ability to sit, stand, walk, or drive for extended periods throughout the workday.
• Excellent time management, organizational, and problem-solving abilities.
• High School Diploma or GED required.
• High attention to detail and accuracy in all administrative tasks.
• Comfortable collaborating across departments in a fast-paced environment.
• Skilled in managing customer expectations and building positive relationships.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance