Facilities Helpdesk Controller
Ng Bailey
Coordinate and monitor planned, remedial and reactive facilities work orders.
22 days ago ago
£27,000 - £27,500
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
England, United Kingdom
Onsite
Company Size
2,900 Employees
Service Specialisms
Facilities Services
IT Services
Engineering Design
Offsite Manufacture
Mechanical and Electrical Services
Project Management
Power Engineering
Network Infrastructure
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
maintenance planning
work orders
resource allocation
engineer scheduling
documentation control
system updates
We’re excited to offer a fantastic opportunity for a Facilities Helpdesk Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers
- Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
- Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
- Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
- Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed
- Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
What you bring
computer systems
facilities management
task management
communication
- Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
- Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
- Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
Leeds - White Rose Park (with 1 day hybrid home working)
£27,000 - £27,500 + private healthcare + Flexible Benefits
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
- Life Assurance
- Pension with a leading provider and up to 8% employer contribution
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Personal Wellbeing and Volunteer Days
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Private Medical Insurance
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Salary sacrifice car scheme (Hybrid/Electric Vehicle)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Since 1921
Year Founded
The company traces its origins to 1921, reflecting a long history of growth and evolution in the engineering sector.
£650M Revenue
Annual Revenues
Consistently generates annual revenues in the range of £650 million, underscoring its significant presence in the market.
Over a Century
Years in Operation
With over 100 years of experience, the company has grown from a family-owned business into a national engineering leader.
- Delivers complex, large-scale projects across the UK.
- Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance.
- Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations.
- Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure.
- Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities.
- Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.
- We operate with integrity and honesty.
- We put safety at the heart of everything we do.
- We continuously improve and innovate.
- We act with respect and fairness towards all people.
- We build strong relationships with clients, partners, and suppliers.
- We are committed to excellence and delivering quality results.
- We work collaboratively as one team.
Net Zero by 2030
Net Zero Target
Aimed to achieve net-zero emissions by 2030.
50% Emissions Reduction
Carbon Emissions Reduction Target
Targeting a 50% reduction in carbon emissions from operations by 2025.
Zero Waste by 2025
Waste Management Goal
Committed to achieving zero waste sent to landfills by 2025.
- Commitment to sourcing sustainable materials and services.
- Continuous investment in renewable energy solutions.
20%
Female Leadership Target
Strategic goal to increase female representation in leadership roles by 2025.
- Gender parity in apprenticeship and trainee roles.
- Established a Diversity and Inclusion Steering Group to drive change.
- Implemented unconscious bias training for all employees.
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