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Maître d'hotel Hospitality Coordinator, Yoshoku - Waldorf Astoria New York
Waldorf Astoria New York
Coordinate guest arrivals, seating, and service for a luxury dining experience.
3d ago
$36 - $38
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
New York, NY
Onsite
Company Size
1,500 Employees
Service Specialisms
Luxury Hospitality
Hotel Management
Event Planning
Catering Services
Spa Services
Concierge Services
Wedding Planning
Travel and Tour Services
Sector Specialisms
Hospitality
Luxury Real Estate
Culinary Services
Wellness and Spa
Event Hosting
Residential Amenities
Role
What you would be doing
reservation management
seating assignment
guest escort
request coordination
area presentation
personalized greeting
- Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
- Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
- Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
- Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
- Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
- Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
- Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
What you bring
fine dining
food handler
alcohol awareness
menu knowledge
flexible hours
multitasking
- Prior experience in a fine dining, luxury, Forbes 5-Star, or Michelin-starred restaurant is preferred
- Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
- Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Ability to multitask and remain composed in a fast-paced, high-touch environment while maintaining a gracious presence
- Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
- Mental Health Resources
- Medical Insurance Coverage – for you and your family
- Career growth and development
- Recognition and rewards programs
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Matching 401(k)
- Access to your pay when you need it through DailyPay
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Go Hilton travel discount program
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Interview process
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Company
Overview
47-story hotel
Historic Structure
The hotel is one of the tallest and largest in the world, showcasing iconic architecture.
$2 billion restoration
Extensive Renovation
A major renovation transformed the property into a modern luxury destination.
1981 launch
Historical Milestone
Hosted significant events including the IBM PC launch and the first Met Gala.
43,000 sq ft
Event Space
Features expansive event spaces for hosting large gatherings and meetings.
- The hotel was built in 1931 at 301 Park Avenue, claiming the title of the world’s largest and tallest hotel.
- Originally two rival hotels from the 1890s merged to become an icon of hospitality and innovation.
- Known for culinary inventions like Eggs Benedict, Waldorf Salad, and Lobster Newburg, and for pioneering in‑room dining.
- Hosted legendary events such as the first Met Gala, the IBM PC launch, film shoots, and rock hall ceremonies.
- Exceptional service is at the heart of our culture.
- We create unforgettable experiences with personal touches, combining timeless elegance and modern luxury.
- Guest satisfaction is the foundation of everything we do.
- We foster a culture of warmth, hospitality, and care for our guests and colleagues alike.
Net Zero by 2050
Carbon Emission Goal
The goal is to achieve net zero carbon emissions, marking a significant commitment to combating climate change.
- Energy-efficient systems have been implemented to reduce carbon footprint.
- Smart technologies are used to reduce water consumption.
- A sustainable waste management program has been introduced, significantly decreasing waste sent to landfills.
- Sustainable sourcing of food and materials is prioritized, with an emphasis on locally sourced products.
- Promotes a diverse and inclusive work environment.
- Has a gender-balanced workforce and promotes equal opportunity across all employment levels.
- Committed to fostering an inclusive workplace where all employees can thrive regardless of background or identity.
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