Customer Relationship Manager – Execution Phase

Description

Coordination with Internal Teams

As a Customer Relationship Manager (Execution Phase), you’ll ensure that every project runs smoothly once it enters execution. You will be the face of the company for clients during the most crucial stage — coordinating between clients, site teams, designers, and vendors to ensure timely delivery, clear communication, and a stress-free experience.

• Generate weekly project status reports and share updates with both management and clients.
• Schedule and conduct site visits with clients at key stages of execution.
• Proactively address issues, concerns, or delays, maintaining transparency and trust.
• Manage client expectations regarding timelines, site conditions, and handover readiness.
• Build long-term relationships by ensuring a positive on-site experience that drives referrals.
• Act as the single point of contact for clients throughout the execution stage.
• Maintain documentation of milestones, approvals, and change requests.
• Track material availability, installation schedules, and quality checkpoints.
• Collect feedback post-handover and highlight improvement areas to the management.
• Keep clients updated on site progress, material dispatches, and milestone completions.
• Monitor project progress against the planned schedule and update clients regularly.
• Ensure no communication gap exists between client-facing and backend teams.
• Work closely with Project Managers, Site Engineers, and Designers to ensure client inputs and approvals are aligned with execution plans.
• Support site teams in prioritizing client requirements and change requests efficiently.
• Ensure smooth project handover and client satisfaction during completion.

Requirements

• Experience: 2–5 years in customer servicing or client coordination roles within interior design, construction, or architecture sectors.
• Knowledge of project timelines, materials, and on-site workflows.
• High sense of accountability and attention to detail.
• Education: Graduate in Business Administration, Interior Design Management, Project Management, or related field.
• Excellent communication and client-handling ability.
• Experience in interior design, construction, or architecture sectors
• Proficiency in CRM tools, Excel, and basic project management software.
• Strong coordination and problem-solving mindset.

Benefits

• Medical Insurance
• Provident Fund

Training + Development

Interview process

Visa Sponsorship

Security clearance