FM Account Lead
h & j martin limited
Lead delivery and client relations for integrated facilities management services.
21 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Belfast, Northern Ireland, United Kingdom
Office Full-Time
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
cafm reporting
kpi management
client liaison
compliance oversight
cost savings
contract management
- Ensure timely resolution of issues and implementation of corrective actions.
- Act as the main point of contact for the client, building strong, trust-based relationships.
- Oversee compliance with statutory regulations, health and safety, and company policies.
- Full responsibility for contractual KPI performance and associated duties to ensure these are fulfilled.
- Understand client needs and translate them into service delivery plans.
- Promote a culture of accountability, collaboration, and high performance.
- Work closely with the Service Delivery Manager to monitor KPI performance.
- Identify cost-saving opportunities and efficiency improvements.
- Ensure the remedial management is processed and provided to the clients
- Support contract renewals, variations, and commercial negotiations.
- Liaise with the commercial team to manage contract accounts, forecasts, and financial reporting.
- Support other operational FM teams as required, covering all aspects of the agreed FM delivery model
- Drive continuous improvement and innovation across the account.
- Ensure all FM services (hard and soft) are delivered to agreed contractual KPIs & SLAs
- Lead regular client meetings, reviews, and strategic planning sessions.
- Monitor and report on service performance using CAFM and other reporting tools.
What you bring
commercial acumen
cafm
performance reporting
fm operations
leadership
client-facing
- Commercial acumen with experience managing budgets and contracts.
- Proficiency in CAFM systems and performance reporting tools.
- Strong understanding of FM operations, compliance, and performance management.
- Excellent client-facing and stakeholder engagement skills.
- Strong leadership and team management capabilities.
- Proven experience in FM account management or service delivery roles.
- Access to hundreds of deals and discounts for major retailers, restaurants and service providers.
- Additional days leave each year to support your choice of Volunteering activity
- On site Gym and Wellness Hub at our headquarters in Belfast open 7 days a week
- Paid subscription to relevant professional body/institution
- Excellent Annual Leave allowance with the ability to purchase additional days leave each year
- Discounted Gym membership
- Employer pension contribution
- Cycle to work scheme
- Health Cash Plan with money off dental, optical, chiropody, physiotherapy to name just a few
- Life assurance
- Occupational Sick Pay
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Interview process
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Visa SponsorshipInformation not given or found
Security clearance- access ni disclosure will be sought for this position
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Overview
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- Bring your expertise in software development
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