Guest Services Rep - Night Auditor - Hotel

Description

• Keeps desk area stocked with necessary materials.
• Using Night Audit checklist and runs close-out reports and back-ups.
• Assists Breakfast Attendant with setting up breakfast area in the morning.
• Check-ins and check-outs and makes reservations for guests.
• Posts charges from outlets and ensures overall proper payment.
• Sells and up-sells hotel facilities and services.
• Operates as cashier for guests, responsible for own bank and accuracy of it.
• Ensures guests privacy.

Requirements

• Ability to handle cash and credit transactions.
• Ability to stand for long periods of time.
• Ability to use basic office equipment (i.e. automated front desk systems, telephones & calculators).
• Ability to move freely within front desk area.
• Ability to read and write effectively.
• Ability to perform basic arithmetic, including the use of percentages.
• Ability to exemplify Company’s’ Service Excellence.
• Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
• Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
• Ability to maintain regular and punctual attendance.
• Ability to understand and execute all safety and emergency procedures (i.e. fire, crowd control, inclement weather, and bomb threats).
• Ability to adhere to grooming standards.
• High School Diploma or Equivalent. Some college preferred.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Customer Service experience and/or Sales experience preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance