PSSR - Sydney at Westrac Cat in Sydney, New South Wales, Australia | Kablio

Role

Description

cva delivery

quotation prep

customer engagement

equipment optimisation

solution delivery

data maintenance

Drive customer retention by delivering tailored Customer Value Agreements (CVAs)
Prepare accurate and timely quotations using Part & Service Quoter (PSQ)
Proactively engage with assigned customers to uncover aftermarket parts and service opportunities
Act as a trusted adviser, helping customers optimise the performance, reliability and lifecycle of their CAT equipment
Promote and deliver WesTrac’s full range of product support solutions to achieve revenue, gross profit, and growth targets
Collaborate with internal stakeholders including Operations, Finance, Credit and Contracts to ensure exceptional service delivery
Maintain accurate customer and opportunity data within IDS/CRM and other systems

Requirements

communication

ms office

driver's licence

problem solving

customer service

caterpillar

Excellent written and verbal communication skills
Computer literacy skills – MS Office and Sales
Current driver's licence and the ability and willingness to travel
Well-developed analytical, problem solving and decision-making abilities
Excellent customer service skills with the ability to develop strong relationships
Ability to work well autonomously and within a team
Caterpillar product knowledge and experience highly regarded
Demonstrated ability to drive sales growth and/or previous experience with account management

Benefits

Annual Remuneration and performance review
Novated leasing options
Discounted CAT Hand Tools
Discounted private health insurance
Refer a friend program - work alongside your mates and receive up to $3000!
12 weeks paid parental leave (primary carer)
Purchased Leave program
Employee Wellness Program
Opportunities for growth and development
Fully maintained vehicle
Generous relocation assistance for eligible candidates
On-boarding and welcome day at our head office in Newcastle
Job security and serious potential for career advancement
Income protection with 24/7 coverage
Competitive remuneration
Fitness Passport for the whole family
Online Learning Library to support your continued development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

national criminal history check required
medical examination required

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services

Role

Description

cva delivery

quotation prep

customer engagement

equipment optimisation

solution delivery

data maintenance

Drive customer retention by delivering tailored Customer Value Agreements (CVAs)
Prepare accurate and timely quotations using Part & Service Quoter (PSQ)
Proactively engage with assigned customers to uncover aftermarket parts and service opportunities
Act as a trusted adviser, helping customers optimise the performance, reliability and lifecycle of their CAT equipment
Promote and deliver WesTrac’s full range of product support solutions to achieve revenue, gross profit, and growth targets
Collaborate with internal stakeholders including Operations, Finance, Credit and Contracts to ensure exceptional service delivery
Maintain accurate customer and opportunity data within IDS/CRM and other systems

Requirements

communication

ms office

driver's licence

problem solving

customer service

caterpillar

Excellent written and verbal communication skills
Computer literacy skills – MS Office and Sales
Current driver's licence and the ability and willingness to travel
Well-developed analytical, problem solving and decision-making abilities
Excellent customer service skills with the ability to develop strong relationships
Ability to work well autonomously and within a team
Caterpillar product knowledge and experience highly regarded
Demonstrated ability to drive sales growth and/or previous experience with account management

Benefits

Annual Remuneration and performance review
Novated leasing options
Discounted CAT Hand Tools
Discounted private health insurance
Refer a friend program - work alongside your mates and receive up to $3000!
12 weeks paid parental leave (primary carer)
Purchased Leave program
Employee Wellness Program
Opportunities for growth and development
Fully maintained vehicle
Generous relocation assistance for eligible candidates
On-boarding and welcome day at our head office in Newcastle
Job security and serious potential for career advancement
Income protection with 24/7 coverage
Competitive remuneration
Fitness Passport for the whole family
Online Learning Library to support your continued development

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

national criminal history check required
medical examination required

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services