Women in Buses and Coach Summer Internship
Transport For London
12‑week internship across bus/coach ops covering safety, customer experience, and sustainability.
15 days ago ago
Entry-level
Internship
London, England, United Kingdom
Hybrid
Company Size
28,000 Employees
Service Specialisms
Engineering
Technology & Data
Infrastructure Maintenance
Project Management
Property Development
Consulting
Transport Planning
Operations Management
Sector Specialisms
London Buses
London Underground
Docklands Light Railway (DLR)
London Overground
Elizabeth line
London Trams
Roads
River
Role
What you would be doing
vehicle coordination
safety analysis
vision zero
coach scheduling
project logistics
environmental evaluation
- Assist bus station controllers and garage teams in daily operations, including coordinating vehicle movements, ensuring customer safety, and maintaining service efficiency.
- Support operational teams in maintaining bus station efficiency and resolving day-to-day logistical challenges.
- Assist in analysing safety data to identify trends and recommend improvements to enhance passenger and driver safety.
- Work alongside drivers and operations staff, participating in daily activities to understand the challenges and logistics of delivering door-to-door transport services.
- Support the implementation of Vision Zero initiatives aimed at eliminating fatalities and serious injuries on the bus network.
- Work directly with operational managers to gain first-hand experience in managing Europe’s largest coach terminus, including coach scheduling, passenger flow coordination, and operational problem-solving.
- Collaborate on projects to improve the customer experience, such as enhancing bus interiors and developing accessible facilities.
- Work with the engineering team to evaluate the environmental impact and performance of new zero-emission vehicles
- Contribute to the roll-out of zero-emission buses by supporting project planning and logistics.
- Placement manager: Responsible for your day-to-day management and support with your development
- Conduct customer satisfaction research to identify key areas for improvement and help shape future initiatives.
What you bring
adaptable
innovative
women
non-binary
journey scheduling
service coordination
- Adaptable to diverse needs and willing to innovate
- Women (this scheme will also be open to Non-Binary individuals)
- Get hands-on experience in journey scheduling and service coordination, ensuring efficient and effective transport for customers with limited mobility.
- Open to each other, to new ideas and to working together
- Minimum 28 days Annual Leave (Pro rata dependant on the role) plus public and bank holidays
- Discounted national rail and Eurostar travel
- Free travel on the TfL network for you and a nominee who lives in the same household.
- Retail, health, leisure and travel offers & many more
- Gain hands-on experience by working alongside network traffic controllers to help manage live incidents and support real-time diversions.
- Tax-efficient cycle-to-work programme
Information not given or found
Interview process
- application consists of five steps, including online assessments to be completed within a set timeframe
- online assessments (multiple stages) within allocated time frame
- assessment centre (in‑person or virtual) held dec‑jan
- no visa sponsorship – role not eligible for skilled worker sponsorship
- satisfactory medical examination required, including drug/alcohol screening, eye and hearing tests
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Company
Overview
2000
Year of establishment
The company was founded under London’s Mayor in 2000.
8,500 buses
Public transport fleet
Operates a large network of buses to support daily commuter needs.
580 km roads
Managed road network
Oversees one of the UK's most extensive road networks.
£7 bn revenue
Annual revenue figure
Generates significant revenue from fares, congestion charges, and grants.
- Handles day-to-day operations: Overground, DLR, trams, ferries and roads.
- Manages congestion charge and ultra-low emission schemes.
- Develops major infrastructure projects: Northern Line extension, Silvertown Tunnel, West London Orbital plans.
- Runs one of Europe’s largest zero-emission bus fleets and pioneered a cycle shuttle through Silvertown.
- Open
- Caring
- Adaptable
Net Zero by 2040
GHG emissions target
Committed to achieving net zero greenhouse gas emissions across the entire value chain by 2040.
90% Scope 1 & 2 Reduction
Emissions target 2030
Aims to reduce absolute Scope 1 and 2 emissions by 90% from the 2022 baseline by 2030.
2,000 Zero-Emission Buses
Bus fleet expansion
Currently operates over 2,000 zero-emission buses across Western Europe, with 107 fully zero-emission routes as of June 2025.
80% Fewer Pollution Exposures
Air quality improvement
Reduction in the number of people exposed to illegal pollution levels in deprived areas after ULEZ expansion.
- Maintain ≥90% reduction in Scopes 1 & 2 from 2030–2040
- Reduce absolute Scope 3 emissions by 90% by 2040
- Science-based targets validated by SBTi in April 2025
- Operational carbon 2023/24: Scope 1 14 KtCO₂e; Scope 2 337 KtCO₂e; Scope 3 (outsourced) 470 KtCO₂e; Scope 3 (other) 705 KtCO₂e
- On track to switch to fully zero-emission bus fleet by 2034 (_acceleratable to 2030)
- ULEZ expansion: 27% lower roadside NO₂, 31% fewer PM2.5 in outer London
- Doubling wildflower verges to 260,000 m² by 2024; planting tree canopy +1% per year (2016–2025) with 10% increase by 2050
- Install 5,000 m² Sustainable Drainage Systems yearly on road network
- Reduced highways glyphosate use by 70%
- Achieved Silver Accreditation in Carbon Literacy training; thousands of colleagues certified
74% Agreement
Employee-Conversations
74% of staff agreed that the Conversation Matters coaching programme improved leader-employee conversations.
86% Goal Completion
Coaching Programme
The Conversation Matters coaching programme achieved an 86% goal completion rate and was awarded Best Coaching Programme in 2023.
77% Intuitive Experience
SAP SuccessFactors
77% of employees find the SAP SuccessFactors implementation intuitive, supporting automated performance and succession processes.
4% Recruitment Increase
Internal Recruitment
A 4% increase in internal recruitment and a 3.7% rise in employee engagement post-pandemic.
21% Reporting Increase
Sexual Harassment
Project Guardian led to a 21% increase in reporting sexual harassment incidents in 2014.
£2.5M Training Contract
DEI Training
A four-year DEI training contract worth up to £2.5 million was awarded across TfL and partner public bodies.
- Strategic vision "to be a great place to work for everyone to thrive"
- Fabric of London campaign represents London’s diversity: 287 ethnic groups, 300+ languages on TfL network fabric
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