Multifamily Training Specialist

Description

• Provide hands-on demonstrations of software functionality and key workflows to ensure practical understanding.
• Facilitate engaging end-user training for our newly developed in-house revenue management system.
• Deliver comprehensive training sessions to diverse audiences, both virtually and in-person, across multiple partner organizations. Some travel is required.
• Gather valuable user feedback to identify areas requiring additional support, clarification, or future training enhancements.
• Collaborate closely with internal teams and stakeholders (e.g., product development, support) to ensure training content and delivery align seamlessly with business processes and system updates.
• Develop and maintain clear, user-friendly training materials, including guides, presentations, and quick-reference tools.
• Address user questions and troubleshoot basic technical issues during training sessions, providing immediate support and clarification.
• Coordinate with operating partners to ensure training is supportive of their leasing processes and reinforces pre-established guidelines.
• Support post-training follow-up and refresher sessions as needed to reinforce learning and address evolving user needs.
• Champion user confidence and familiarity with the new system, ultimately driving high adoption rates.

Requirements

• Highly motivated, energetic, and organized
• 5+ years of experience in multifamily; exposure to revenue management heavily preferred
• Experience assisting with UAT or software rollouts is a plus!
• Strong problem-solving skills and proficiency with virtual training platforms.
• Experience drafting or editing training materials (PowerPoint and live environment training)
• Experience with property management systems and revenue management systems a plus!
• An excellent team player who enjoys working with others and has strong interpersonal skills.
• Excellent presentation and communication skills; ability to simplify complex technical information
• 2+ years of corporate training experience, preferably in software. Prior experience conducting systems/technology training highly preferred.

Benefits

• Fertility, adoption, and surrogacy support to grow your family your way
• Comprehensive health benefits, including medical, dental, and vision
• Hybrid work model with offices in Chicago, NYC, Atlanta and Dallas
• Generous 401(k) match to help you plan for the future

Training + Development

Interview process

Visa Sponsorship

Security clearance