Product Specialist
Abb
Drive spare parts service, improve availability and customer satisfaction for ABB.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Florence, SC
Onsite
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
quote system
order fulfillment
supply chain
parts availability
training
customer needs
- Works with region leaders and project managers to identify customer needs and evolution of market requirements with parts business, eliminating pain points. Collaborate with internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction.
- Accountable to build an effective, capable, and high-performing organization for parts business within Service organization including working with the business process manager(s) to optimize systems used to quote, book and fulfill parts; the creation, implementation, and reviewing of complete parts business operations strategy for the modernization business within Electrification Service division.
- Improves service parts availability, provides training, and develops capabilities and competencies for quick turnaround of parts and sub-assemblies while fostering a culture of continuous improvement and customer focus.
- Accountable for a sustainable and effective E2E value-chain for the area of responsibility, from customer to supplier and from order to delivery of parts / products, including support with parts for projects execution.
What you bring
sap
excel
bachelor's
switchgear
analytical
communication
- Experience with switchgear operations, service parts operations management (strongly preferred)
- 2+ years in electrical switchgear project order handling / project management or industrial parts management; experience in service operations is a plus. Similar and acceptable experience in similar industry and/or products will be accepted if applicable.
- Familiarity with switchgear components (breakers, parts, relays, busbars & accessories, etc.) (strongly preferred)
- Candidates must be already authorized to work for ABB in the US
- Good understanding of Switchgear Service Parts and proactive approach on parts management for switchgear service business and customer (strongly preferred)
- Strong analytical and problem-solving abilities
- Skilled user of ERP (SAP - required), inventory management systems, e-commerce platforms (Empower, eConfig, etc.), Advanced Excel are a plus
- Proactive approach to lead tasks assigned with excellent communication and problem-solving skills
- Bachelor’s degree in business administration (or related ) or significant relevant industry experience in lieu of degree.
- Employee Assistance Program
- Company paid life insurance (2X base pay)
- Employee discount program
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Short Term Disability – up to 26 weeks – Company paid
- Voluntary life and AD&D – 100% employee paid up to maximums
- 401k Savings Plan with Company Contributions
- Parental Leave – up to 6 weeks
- Company paid AD&D (1X base pay)
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Choice between two dental plan options: Core and Core Plus
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Vision benefit
- Employee Stock Acquisition Plan (ESAP)
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Interview process
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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