Office and Production Manager
Floor Coverings International
Manage office ops, production schedules, vendors, and customer experience.
9 days ago ago
$45,000 - $60,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Atlanta, GA
Field
Company Size
500 Employees
Service Specialisms
Design Consultation
In‑Home Consultation
Product Selection
Measurement & Estimation
Professional Installation
Demo & Disposal
Furniture Removal
Post‑Project Follow‑Up
Sector Specialisms
Residential
Commercial
Role
What you would be doing
expense tracking
order management
scheduling coordination
inspirenet updates
quickbooks reporting
on‑site visits
- Track and submit expenses, receipts, and payment updates.
- Obtain written approvals for any changes to contracted work.
- Collect before-and-after project photos and post on social media.
- Order products accurately and follow up to ensure on-time delivery.
- Assist with local marketing campaigns and community events (6–12 per year).
- Confirm appointments, check voicemails, and return customer calls promptly.
- Book flooring appointments and set the sales team up for success.
- Participate in daily calls with Design Associates to review schedules and upcoming projects.
- Build and maintain strong relationships with vendors and reps.
- Coordinate daily scheduling, production timelines, and customer communication.
- Update InspireNet daily and submit GS&R Prep forms weekly.
- Receive deliveries, verify product accuracy, and update the Production Calendar to ensure materials are on-site and ready for installation.
- Maintain accurate customer folders and job files.
- Communicate product details, pricing, and delivery timelines.
- Contact new leads and send timely follow-up texts and emails to nurture relationships.
- Maintain detailed project documentation, track milestones from start to finish, and ensure every customer receives a seamless, high-quality experience.
- Monitor job progress, troubleshoot delays or quality concerns, and adjust schedules as needed to keep projects on track.
- Conduct on-site visits to monitor installation progress, speak with homeowners, ensure quality, and address any issues promptly.
- Oversee daily production flow by coordinating installers, vendors, and delivery schedules.
- Support the owner with QuickBooks, job costing, and weekly reporting.
What you bring
team player
detail oriented
excel
salesforce
forklift
customer service
- Team player who collaborates well but can also work independently.
- Excellent organizational skills and attention to detail.
- Very strong work ethic.
- Growth mindset with reliability, diligence, and strong follow-through.
- Tech savvy, comfortable with Excel, Salesforce, and digital tools.
- Integrity and strong customer service skills.
- The ability to drive a forklift (or willingness to learn).
- Paid time off
- Bonus based on performance
- Bonus Opportunity
- Health Benefits stipend
- Opportunity for advancement
- Paid Vacation
- Paid Holidays
- $45,000-$60,000-Competitive pay based on experience
- Growth potential with a fast-growing company
- Competitive salary
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Started as a vision to transform the way people experience flooring, bringing the showroom directly to customers' homes.
- With decades of experience, the company has become a trusted name in flooring solutions across North America.
- Specializes in personalized flooring consultation, offering a wide range of products including hardwood, carpet, tile, and more.
- Helps customers make informed decisions through expert advice and high-quality installations that meet specific needs.
- Focused on providing premium flooring products for both residential and commercial projects, enhancing spaces with style and function.
- A notable factor is their unique mobile showroom service, which makes the entire shopping and installation process convenient.
- Built on a commitment to excellence, the company thrives through local franchises, each bringing tailored flooring expertise to various communities.
- Integrity
- Customer Focus
- Innovation
- Teamwork
- Commitment to Excellence
2050
Net-Zero Goal
Committed to achieving net-zero emissions by 2050.
- Focus on sustainable flooring options.
- Partnerships with manufacturers who prioritize eco-friendly practices.
- Committed to reducing waste in flooring installations and replacements.
- Actively recruits diverse talent to reflect the communities it serves.
- Fosters an inclusive work environment where all employees are valued.
- Promotes gender balance with an increasing number of women in leadership roles.
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