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Repair Capacity Coordinator
Pj Fitzpatrick
Coordinating scheduling and logistics for home improvement repair division to optimize daily capacity and efficiency.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Contractor
Norfolk, VA
Field
Company Size
74 Employees
Service Specialisms
Roofing
Siding
Windows
Doors
Gutters
Home Improvement
Exterior Remodeling
Construction Services
Sector Specialisms
Home Improvement
Window Replacement
Door Replacement
Door Repair
Shower Installation
Bathtub Replacement
Roofing
Siding
Role
What you would be doing
appointment scheduling
material management
reporting & documentation
client communication
work monitoring
appointment resolution
- Schedule daily Repair appointments based on established optimization strategies.
- Monitor and respond to all customer communications (calls, voicemails, chats), internal tasks and emails.
- Identify opportunities to re-schedule future appointments to improve daily capacity and efficiency.
- Confirm all Repair appointments.
- Monitor work queues to ensure cycle times are achieved.
- Ensure day of appointment challenges are addressed and resolved (i.e., weather reschedules)
- Notate all schedule activity and communicate changes accordingly.
- Once materials are available, confirm pre-scheduled appointment date, assign technician.
- Assist other coordinators in traditional workflow requirements based on need.
- Ensure all completion steps are completed and notated, including payment processing.
- Ensure all required materials are ordered, schedule appointment date with customer based on expected availability of materials (appointment must be within 5 days of expected ETA of materials), and monitor status of delivery to ensure expected ETA is met.
What you bring
problem solving
multi-tasking
computer skills
time management
communication
persuasion
- Strong problem resolution and customer service skills
- Ability to multi-task effectively in fast-paced environment within established standards
- Strong computer and operational system skills to leverage full functionality of platform.
- Superior time-management and organization skills
- Excellent communication with ability to persuade and deescalate conflict
- Performance Incentives
- Career advancement opportunities
- Medical, Dental, Vision and Basic Life Insurance
- Paid time off, and the day off on your birthday!
- 401k with Company Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
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Company
Overview
1980 Founded
Year Established
The company was established with a vision to enhance residential exteriors in the Delaware Valley.
$10–50M Revenue
Annual Revenue Range
The company maintains steady regional growth with this annual revenue range.
14,000 Repairs
Annual Remediations
A dedicated team addresses nearly 14,000 repairs annually, fixing competitors' mistakes.
A+ BBB Rating
Trustworthy Business
The company has earned this rating from the Better Business Bureau, reflecting its reliability.
- Over four decades, it has grown into a go‑to general contractor for roofing, siding, windows, doors, gutters and baths, blending craftsmanship with reliability.
- Typical projects range from full roof replacements after storm damage to complete exterior makeovers and bathroom conversions.
- Community‑focused, the company hosts DIY resources and engages local schools and charities to strengthen its regional ties.
- Embrace the Team
- Take Ownership
- Champion Integrity
- Make it Fun!
- WOW Every Customer
- Mission: To deliver an exceptional home remodeling experience using the highest quality products, providing professional installation and superior service, by employees focusing on the Customer as our most important asset.
- Vision — "We Never Cut Corners"
- Vision — "Getting It Right Is On Us"
- Vision — "We’re Homeowners Too"
- Vision — "We Fix Others’ Mistakes"
4.4/5 Rating
Glassdoor D&I Score
The company has a high Glassdoor rating for diversity and inclusion, reflecting positive employee sentiment.
A+ Diversity
Comparably Diversity Score
Ranked in the top 5% among similar companies for diversity initiatives and practices.
83% Promoters
Employee Net Promoter Score
83% of employees are promoters, indicating a high level of satisfaction and willingness to recommend the company.
Best Company Award
2023 Recognition for Women
Recognized as one of the best companies for women by Comparably in 2023.
- Ranked A+ for women (Top 5% among similar-sized companies)
- Women rated Perks & Benefits, Happiness, and CEO Rating highest
- CEO rated A+ for support of women
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