Business Relationship Manager

Description

The Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.

• Quote, track, and close transactional sales orders
• Quote, track, and close Autodesk subscription renewal contracts
• Communicate and notify customers of policy changes, product promos, etc.
• Ensure order accuracy
• Act as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leads
• Renew annual software and service contracts for territory sales
• Take ownership of the customer relationship, making decisions that prioritize the customer's best interests
• Identify, research, and resolve customer issues proactively
• Quote, track, and close Symetri support contracts and other Symetri products
• Customer outbound communications that support client business outcomes. Manage customer contracts in CRM

Requirements

• Ability to work collaboratively with others
• Ability to work independently and take ownership in work completed
• Working knowledge of Windows environment and Microsoft Office products.
• Ability to contribute and work well on a team
• Continued self-training on the industry products, services, and Symetri Technologies
• Skill in using talents to positively affect customer experiences
• Knowledge of Customer Relationship Management (CRM) systems
• D3 Observed Standard Holidays
• 1 to 2 years successful experience in a Customer Service Role or Inside Sales Role
• Professional writing and verbal communication skills
• College degree or equivalent work experience
• Highly organized and detail oriented
• Ability to communicate thoughts and information via phone or email clearly and concisely
• Experience working with CRM systems is very helpful

Benefits

COMPENSATION: Salary (based upon experience) plus Performance Based Pay (PBP).

We are seeking a Business Relationship Manager, that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.

• Company group health insurance, nominal fee for employee coverage
• Optional Cafeteria Plan, Dental, Vision, Life, Insurances Available
• Short-term & Long-term Disability included
• 401K Program with D3 matching up to 4% of your base salary
• 2 weeks PTO annually plus flexible paid time off
• Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employment

Training + Development

Interview process

Visa Sponsorship

Security clearance