Hybrid DWO/TOQIT Technician
Sky Systems
Configure, deploy, and support PCs & peripherals while ensuring GxP/GDP compliance.
20 days ago ago
Junior (1-3 years)
Contractor
Cambridge, MA
Onsite
Company Size
82 Employees
Service Specialisms
IT Services
Cloud Solutions
Cybersecurity
Consulting
Technical Support
Infrastructure Management
Project Management
Sector Specialisms
No specialisms available
Role
What you would be doing
pc deployment
asset tracking
patch management
desktop support
qc management
remote support
- Support QC business by managing QC requests in a timely manner.
- Perform IQ and OQ activities where needed.
- Meet with vendors pre-implementation of new technology and ensure Client IT standards are met.
- Create build records. Ensure GDP standards, sign and send to lab teams.
- Update, review, and approve SOPs.
- Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
- Review and approve qualification documents.
- Utilize COMAP to ensure only proper patching is sent to devices based off vendor and software needs.
- Become visible and provide IT support to the customer and provide guidance and support as needed.
- Engage with Quality Control (QC) representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.
- Adhere to scheduled appointments for asset recovery collections and e-waste processes.
- Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
- Work with vendors on troubleshooting and implementation of lab devices.
- Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following litigation processes to ensure all equipment is quarantined properly.
- Engage with Quality Control representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.
- Clean and prepare all hardware for reuse, which includes, running diagnostics and submitting OEM tickets for repair.
- This role be responsible for building and supporting day to day operations of all laptops and desktops in an operational environment.
- Build, Configure, Deploy and Maintain PC's and Peripherals specific to business users, manufacturing, and lab purposes.
- Coordinate, prioritize, and manage the QCIT deliverables for new system implementation.
- Off hour, Weekend and Vacation support for all operational assets and systems as needed.
- Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Interface and collaborate with other teams for issue resolutions.
- Ensure all quality standards are met to comply with FDA, EMA and CDC standards.
- Assist Lab personnel with remediation of machine and software accounts.
- Supports, manages, optimizes and maintains the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares.
- Create automatic backups of lab images and account access logs
- Coordinate and manage the deliverables of monthly maintenance events.
- Manage and maintain relevant SOPs and other documentation e.g., Knowledge Base articles following GxP, GmP and GDP practices.
- Use knowledge of technology to implement new automation and quality of life for lab personnel.
- Support Users Remotely utilizing teams, Bomgar or Remote desktop.
What you bring
servicenow
active directory
sccm
itil
gxp
windows
- Ability to lift 50lbs.
- Understand and follow GxP, GmP and GDP Practices.
- Must have solid soft skills and be a good communicator.
- Good understanding of Skype, VPN and mobile device support
- Experienced in Service Now ticketing system
- General understanding of network infrastructure of DNS, Proxy servers and firewalls
- Understanding of Office Suite and SharePoint Technologies
- Experience working in a team-oriented, collaborative environment with strong customer-service orientation.
- Solid knowledge of Windows, IOS or other computer operating systems
- Knowledge of software distribution, patching and imaging technologies desirable
- Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Working understanding of IT infrastructure and architecture. Knowledge of laboratory processes preferred
- Must have valid license.
- Ability to read and understand technical manuals, procedural documentation and OEM guides
- Experienced with GxP compliance and Computer Systems Validation
- Basic knowledge of LAN/WAN setups and concepts
- Experienced with troubleshooting and problem-solving
- Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as home office users.
- Hands-on hardware troubleshooting experience
- Knowledge of IMAC, SLA's and Asset management, ITIL
- At least 2 years of working experience in information technology. Excellent knowledge of English language (written and spoken).
- Knowledge of Active Directory, SCCM or other User and Asset rights or deployment systems
- Strong knowledge of laboratory instruments and related software applications
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded '11
Company Establishment
The company was established in 2011.
Fortune 500
Client Size
Has worked with large financial institutions.
- Blends technical consulting with staffing expertise across North America.
- Evolved into a full-service MSP and Cisco/Dell partner.
- Delivers 24/7 on‑site and remote services.
- Builds contact center solutions using Cisco, Avaya, and Genesys.
- Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
- Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
- Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.
5.0/5
Company Culture
Overwhelming approval for the company's culture.
5.0/5
Support You Get
Exceptional support provided to employees.
5.0/5
People You Work With
Positive feedback on the quality of colleagues.
5.0/5
Person You Work For
High satisfaction with management.
4.0/5
Way You Work
Positive but not perfect work methodology.
4.0/5
Work Setting
Satisfactory working environment.
4.3/5
Overall Rating
Strong overall employee satisfaction with 100% recommendation rate.
- Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)
- No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn
D&I rating 2.0/5
Glassdoor Diversity Rating
The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.
- No gender breakdown or DEI metrics publicly disclosed.
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