Service Center Coordinator

Description

• Contribute to best practices for work order processing.
• Monitor that each technician is scheduled with a full day of work.
• Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
• Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
• Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
• Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
• Review and correct work order discrepancies to ensure accuracy and completeness.
• Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
• Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
• Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels.
• Train onsite teams on work order management policies, data accuracy, and system processes to ensure consistency in execution.
• Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
• Participate in periodic policy reviews and recommend updates to reflect operationalchanges and best practices.changes and best practices.
• Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
• Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
• Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
• Adhere to all policies governing Military Housing work order management.
• Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.

Requirements

• Relevant industry and leadership experience preferred
• Ability to travel up to 15%
• Work order Management system training
• High School Diploma or GED required.
• Possession of a valid, state-issued driver’s license and safe driving record is also required.
• Work Gatekeeper framework compliance training
• Proficiency with Outlook, Excel and Word.
• Strong problem-solving, project management, and organizational skills
• Strong data entry and documentation skills with high attention to detail
• Ability to communicate effectively across multiple levels of the organization
• Minimum of two (2) years of customer service and administrative experience

Benefits

• Robust PTO to include, sick, floating holidays, vacation, and personal days
• Health, Flexible Spending and Dependent Care Accounts
• 2 Volunteer Days per year
• Medical and Dental Insurance 1st of the month following employment
• 401K plan with employer matching
• Discretionary bonuses
• Company paid life insurance
• Company paid short-term and long- term disability, parental leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance