Senior Director, Business Information Technology (BIT)

Description

• Monitor expenditures and optimize resource allocation to ensure sustainable, high-impact service delivery.
• Oversee the identification and mitigation of cybersecurity and IT service delivery risks.
• Foster a culture of collaboration, accountability, continuous learning, and innovation across service delivery teams.
• Drive the optimization of core IT processes such as release management, disaster recovery/incident response protocols, and business continuity planning.
• Oversee strategic relationships with external IT vendors and service providers, ensuring compliance with service level agreements (SLAs) and successful delivery of contracted services.
• Ensure alignment with applicable industry frameworks and regulatory standards (e.g., ITIL, ISO, COBIT, NIST) to safeguard enterprise systems and data.
• Deliver insights and reporting that supports data-informed decision-making.
• Champion a customer-focused, service-oriented mindset across all IT operations.
• Serve as a strategic business partner to internal stakeholders and ensuring service alignment with business needs.
• Develop and execute multi-year strategies and roadmaps to improve service delivery quality and efficiency.
• Ensure alignment of IT operations with broader organizational objectives and digital transformation goals.
• Manage the relationship with cybersecurity consultants and managed security service providers.
• Develop leaders within the BIT team by providing active guidance, mentorship and coaching.
• Lead annual operating and capital budget planning for IT services.
• Define and monitor key performance indicators (KPIs) to assess the effectiveness of IT services.
• Actively gather feedback to drive service improvements and increase user satisfaction.
• Drive collaboration and role clarity with IT-adjacent functions (e.g. digital innovation team within operations)

Requirements

• COBIT Foundation certification
• Relevant certifications, including (but not limited to):
• CompTIA IT Fundamentals or (ISC)² CISSP (Certified Information Systems Security Professional)
• CISM (Certified Information Security Manager)
• Proven senior leadership experience in managing cross-functional IT teams within complex, multi-site organizations.
• Microsoft Azure (e.g. Developer, Administrator, Engineer, Data Scientist, Database Administrator, DevOps, etc.)
• Bachelor’s degree in computer science, information technology, business administration or a related field.
• Ability to articulate and summarize technical concepts across all levels (e.g. staff members, Executive Committee, Board).
• TOGAF (The Open Group Architecture Framework)
• Demonstrable examples of successful IT service improvement initiatives, contributions to enterprise technology strategy, and management of large capex/opex budgets.
• PMP (Project Management Professional)
• IT service management frameworks such as ITIL

Benefits

• Employee and Family assistance program, which offers 24/7 support for all employees and their families either online or over the phone
• Continuous support for your professional development and growth
• Maternity leave top-up and parental leave top-up
• Flexible work hours to accommodate your lifestyle
• Great benefits, including extended health and dental coverage, healthcare spending account, and RRSP matching.
• Relocation assistance if applicable
• Participation in our generous Performance Bonus Plan
• Opportunity for the right candidate to become a shareholder in an employee-owned company

Training + Development

Interview process

Visa Sponsorship

Security clearance