Guest Experience Officer

Description

• Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules.
• Conducting showings for vacant homes.
• Liaising with prospective tenants and advising of availability.
• Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc.
• Lock up facilities including but not limited to office, vacated rooms, common areas and gates.
• Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents.
• Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities.
• Ensure seamless and efficient move ins and move outs, following correct procedures.
• Attend to general receptionist duties including answering calls and emails, filing and any other duties as assigned by management.
• Process tenancy applications.
• Organising exit cleans and other repairs as needed.
• Register any issues in terms of housekeeping, maintenance, office, common areas etc.

Requirements

• Strong computer literacy skills
• Confident and proficient at dealing with people.
• Excellent interpersonal and communication skills
• Well organised and time conscious
• Keen eye for detail
• Excellent customer service and sales skills
• Confident in decision making and able to work with minimal supervision.

Benefits

• Employee rewards and recognition program
• Security of working for an ASX listed organisation
• Discounted holiday rates at Ingenia Holiday parks

Training + Development

Interview process

Visa Sponsorship

Security clearance