Warranty Consultant (Claim Review & Validation) at Caterpillar Inc. in Peoria, Illinois, United States | USD97,530-146,290 | Kablio

Role

Description

claims review

data analysis

reporting

process improvement

customer support

consulting

Perform detailed review of claims and identify errors and corrections
Review data, identify trends and recommend claim processing improvements
Provide reporting and feedback to warranty team members
Represent Global Warranty in continuous improvement projects
Answer warranty-related questions from dealers and internal partners
Customer focus: align decisions with customer needs and create customized solutions
Consulting: provide technical or business guidance to internal and external clients
Relationship management: establish and maintain healthy working relationships
Data gathering & analysis: collect and synthesize data objectively for conclusions
Handle difficult or sensitive situations professionally to achieve outcomes

Requirements

bachelor's

5+ years

powerbi

snowflake

problem solving

collaboration

The Warranty Analyst (Claim Review & Validation) role is based in Peoria, IL, with up to 10% domestic and international travel. The position does not include relocation assistance or US work sponsorship and requires onsite work five days a week.

Effective communications: transmit, receive, and interpret ideas accurately
Problem solving: recognize, anticipate, and resolve organizational or process issues
Bachelor's degree or equivalent experience
5+ years relevant work experience
Strong collaboration, change management, attention to detail, and data analytics skills
Experience with Caterpillar dealers, product groups, or industry teams in product support
Broad knowledge of dealer repair operations
Knowledge of Caterpillar products, warranty policies, and processes
Familiarity with Caterpillar systems such as SIMS, RWA, CCSi, SCAS, Claimsi, PowerBI, Snowflake

Benefits

Compensation ranges from $97,530 to $146,290, with a total rewards package that includes medical, dental, vision, paid time off, 401(k) savings, health savings and flexible spending accounts, wellness programs, employee assistance, voluntary benefits, career development opportunities, incentive bonuses, disability and life insurance, parental/adoption leave, and tuition reimbursement.

Comprehensive benefits including medical, dental, vision, PTO, 401(k), HSA, FSAs, wellness programs, EAP, voluntary benefits, discounts, career development, incentive bonus, disability, life insurance, parental/adoption leave, and tuition reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

employment offer contingent on successful drug screening.

Company

Overview

1925

Year Founded

The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.

190+ Countries

Global Presence

The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.

The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.

Culture + Values

Integrity
Excellence
Teamwork
Commitment
Sustainability
Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
Power of Everyone – include, seek out and value people with different ideas and insights
Learning and growth – providing limitless opportunities for employees to continually improve and develop
Employee safety, health and wellness – focused on care, learning, and prevention

Environment + Sustainability

30% Reduction

GHG Emissions Target

Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.

100% Sustainable

New Product Commitment

All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.

50% Landfill

Intensity Reduction

Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.

25% Growth

Remanufacturing Sales

Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.

Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.

Inclusion & Diversity

14 ERGs

Employee Resource Groups

The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.

Global support for diverse backgrounds through the Power of Everyone initiative.
Employee Insights survey drives global feedback and cultural development.
ERGs enhance professional growth and innovation.

Articles

Caterpillar Careers

Employee Resource Groups

Developing Our People (Learning & Development)

Culture at Caterpillar

Role

Description

claims review

data analysis

reporting

process improvement

customer support

consulting

Perform detailed review of claims and identify errors and corrections
Review data, identify trends and recommend claim processing improvements
Provide reporting and feedback to warranty team members
Represent Global Warranty in continuous improvement projects
Answer warranty-related questions from dealers and internal partners
Customer focus: align decisions with customer needs and create customized solutions
Consulting: provide technical or business guidance to internal and external clients
Relationship management: establish and maintain healthy working relationships
Data gathering & analysis: collect and synthesize data objectively for conclusions
Handle difficult or sensitive situations professionally to achieve outcomes

Requirements

bachelor's

5+ years

powerbi

snowflake

problem solving

collaboration

Effective communications: transmit, receive, and interpret ideas accurately
Problem solving: recognize, anticipate, and resolve organizational or process issues
Bachelor's degree or equivalent experience
5+ years relevant work experience
Strong collaboration, change management, attention to detail, and data analytics skills
Experience with Caterpillar dealers, product groups, or industry teams in product support
Broad knowledge of dealer repair operations
Knowledge of Caterpillar products, warranty policies, and processes
Familiarity with Caterpillar systems such as SIMS, RWA, CCSi, SCAS, Claimsi, PowerBI, Snowflake

Benefits

Comprehensive benefits including medical, dental, vision, PTO, 401(k), HSA, FSAs, wellness programs, EAP, voluntary benefits, discounts, career development, incentive bonus, disability, life insurance, parental/adoption leave, and tuition reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship is not available for this position.

Security clearance

employment offer contingent on successful drug screening.

Company

Overview

1925

Year Founded

The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.

190+ Countries

Global Presence

The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.

The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.

Culture + Values

Integrity
Excellence
Teamwork
Commitment
Sustainability
Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
Power of Everyone – include, seek out and value people with different ideas and insights
Learning and growth – providing limitless opportunities for employees to continually improve and develop
Employee safety, health and wellness – focused on care, learning, and prevention

Environment + Sustainability

30% Reduction

GHG Emissions Target

Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.

100% Sustainable

New Product Commitment

All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.

50% Landfill

Intensity Reduction

Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.

25% Growth

Remanufacturing Sales

Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.

Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.

Inclusion & Diversity

14 ERGs

Employee Resource Groups

The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.

Global support for diverse backgrounds through the Power of Everyone initiative.
Employee Insights survey drives global feedback and cultural development.
ERGs enhance professional growth and innovation.

Articles

Caterpillar Careers

Employee Resource Groups

Developing Our People (Learning & Development)

Culture at Caterpillar