Technical Support Specialist

Description

• Attend and participate in regular department meetings.
• Manage and track technical support requests.
• Act as the first line of support for incoming technical problems/issues.
• Provide input to enhance our technical support needs.
• Create documentation for knowledge base system.
• Help maintain IT equipment inventory.
• Assist with IT projects as needed.
• Assist with troubleshooting peripherals such as monitors, printers, etc.
• Participate in occasional after-hours technical support.
• Support AV equipment and conference room equipment.

Requirements

• Ability to foster profession relationships with end-users, management, and executives.
• Associate’s degree in information systems or relevant experience.
• 3+ years of IT Support utilizing ticketing systems.
• 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
• Active Directory and Office 365 experience.
• 1+ years of experience supporting conference room equipment and corporate printers.
• 3+ years of experience with Windows.
• Ability to lift up to 50lbs.
• Bachelors’ degree in information systems or relevant experience.
• Ability to work across multiple organizations in a fast paced, smaller company environment.
• 3+ years of experience with Microsoft Office.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance