Multifamily General Manager for Canterbury Green Apartments
Goldoller Real Estate Investments
Oversee multifamily property operations, staff, budgeting, leasing, and maintenance.
11 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Wayne, IN
Onsite
Company Size
51 Employees
Service Specialisms
Property management
Asset management
Marketing solutions
Capital improvements
In-house maintenance development
Vendor contract negotiation
Financial analysis and management
Budgeting and forecasting
Sector Specialisms
Multifamily Housing
Market-Rate Housing
Affordable Housing
Single-Family Homes
Property Management
Residential
Role
What you would be doing
work orders
invoice processing
budget management
rent collection
property inspections
grounds maintenance
- Assist in site inspections and evaluations within the portfolio
- Show vacant apartments utilizing professional marketing procedures, and maintain a high level of continued occupancy by leasing property in a timely manner
- Oversee all work associated with the upkeep and maintenance of the grounds.
- Write, obtain prices and place advertisements (with Regional Manager’s approval) in the appropriate publications for best exposure for the community
- Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards.
- Assist in the general property maintenance (as stated above) of regions portfolio and make recommendations as needed
- Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance
- Schedule and complete customer surveys in order to identify resident needs; assess quality of services, etc.
- Follow-up delinquent accounts and pursue collections in accordance with established procedures
- Process invoices for correctness, accuracy, and proper coding
- Be sure all vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
- Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Assist with resident activities, address specific problems, plan meetings, or support activities s as appropriate
- Complete and submit incident reports for all events that may involve injury or damage
- Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
- Assist in supervising personnel (as stated above) of regions portfolio and make recommendations as needed
- Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate
- Assist in approving invoices and managing regions property expenses and budgets on a weekly basis
- Make daily bank deposits
- Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
- Complete Rental Agreements
- Provide new hire orientations for employees e.g. acquisitions
- Maintain verbal, electronic (email) and written communication with Regional Manager and Corporate office regarding all relevant matters to regions portfolio management
- Review time and leave reports for assigned staff
- Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
- Maintain a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned up and stored properly.
- Hire, train, supervise, counsel and (sometimes) terminate site staff
- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
- Financial record keeping e.g. generate records, receipts and reports efficiently using a calculator and the computer system
- Prepare and monitor site budget
- Maintain tenant files and related documentation regarding continuing eligibility and adjustments
- Counsel employees regarding job performance and document in accordance with established procedures
- Maintain the property business office in a neat, orderly and businesslike manner at all times with regularly scheduled office hours per established procedures.
- Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation
- Delegate authority to key employees (must be approved by the Regional Manager) The District Manager’s
- Purchase office supplies and other administrative supplies for the property
- Check references and other information on resident applications through Management's approved credit and criminal investigative service
- Discuss disciplinary action with Regional Manager prior to taking action
- Complete move in and move out reports, and send move in and move out packages to Property Accountant for permanent filing and disbursement of security deposits
- Monitor expenses to ensure spending is within guidelines
- Resolve conflict and complaints among residents, if possible, in order to avoid grievances. Always address resident concerns in a professional manner
- Send/Post all notices regarding compliance to rules and regulations when a violation occurs
- Counsel residents who are not complying with the terms of the lease concerning delinquent payments
- Maintain strong tenant relations:
- Participate in hearings and appeals as needed
- Assist in the general administration (as stated above) of regions portfolio and make recommendations as needed
- Participate in employment interviews and make hiring decisions as needed
- Maintain and reconcile the property’s petty cash fund
- Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents
- Train other site employees within regions portfolio in GoldOller Policy and Procedures, Leasing and any other training
- Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook
- Assist with security activities by communicating with security personnel regarding specific problems, and participating in "knock and talk", as needed.
- Issue purchase order numbers and track purchases from order through invoice
- Maintain community owned materials and tools in a neat and orderly manner at all times.
What you bring
realpage
pm certification
3 yrs
fair housing
time management
detail oriented
- Relocation Required! Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position.
- Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord Tenant Law, OSHA Standards, local and state building codes, etc.
- Knowledge of personnel management and supervision
- Basic knowledge of building maintenance, fire prevention and liability reduction principles
- 3 yrs. experience in property management, real estate or related fields
- Detail orientated
- Effective use of time management with the ability to work independently
- Knowledge of the agencies that provide assistance and services to residents, including some eligibility requirements
- Must obtain certification as a Property Manager, or equivalent, within twelve (12) months of employment.
- Knowledge of basic office practices, procedures and equipment e.g. telephone, fax, copier and computer
- Knowledge of RealPage OneSite Property Management Software e.g. Leasing and Rents
- Understand accounting theories, principles, and practices of the following:
- High school education or equivalent
- Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, and company contacts, residents and their guests
- Ability to analyze situations, identify problems and come up with solutions as they relate to Property Management
- Valid driver's license
- Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements
- Be available at all times either personally, or through other site personnel, for emergency calls.
- Company Paid Health Reimbursement Account
- Company Paid Certifications and Licensing
- A Celebrate YOU Day (To use at your leisure, for any special occasion)
- Company-Matched 401(k) Retirement Savings Plan
- All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
- Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
- Use of personal vehicle
- Paid Parental Leave
- Company Paid Life Insurance
- 12 Paid Holidays
- Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- The company was founded with the vision of acquiring, managing, and improving multifamily properties.
- It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments.
- The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance.
- It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities.
- The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements.
- The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.
- We operate with honesty, transparency, and fairness in all our dealings.
- We strive for excellence in everything we do, aiming to exceed expectations.
- Collaboration is key, and we support one another in achieving shared goals.
- We take responsibility for our actions, ensuring that we deliver on our promises.
- We are dedicated to understanding and meeting the needs of our clients and residents.
- The company is committed to enhancing sustainability across its portfolio by implementing energy-efficient solutions and environmentally friendly practices.
- The company has a goal to achieve carbon neutrality by 2050, with significant progress already made towards energy-efficient building renovations and eco-friendly operations.
- The company has invested in green building technologies, such as energy-efficient lighting, water-saving fixtures, and smart climate control systems, which reduce utility costs and lower the carbon footprint of its properties.
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