Recertification Specialist

Description

• Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
• Accurately enter certification data into OneSite. Collect resident signatures for all required forms within compliance deadlines.
• Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
• Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
• Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
• Foster and maintain positive, professional relationships with residents through respectful and clear communication.
• Support leasing, compliance, and resident retention activities when needed.
• Provide backup coverage for Property Manager duties as assigned.
• Assist with general administrative tasks and office management duties as assigned.
• Work collaboratively with site staff to support a cooperative and efficient office environment.
• Ensure timely and accurate data entry to support subsidy requests and reporting.
• Access and maintain EIV/TRACS records in accordance with agency protocols.
• Report resident or file-related concerns to the Property Manager.
• Respond promptly to resident questions, concerns, and certification-related issues.
• Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
• Organize and file all documents promptly and securely.
• Work is performed in a professional office setting within residential property environments.
• Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
• Send verification requests to third parties and ensure follow-up as needed.
• Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
• Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.

Requirements

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Ability to utilize basic math skills and interpret numerical data accurately.
• Works well independently and as part of a team.
• In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
• Regularly required to sit, use hands for computer tasks, and engage in resident and staff interactions.
• Professional demeanor and commitment to resident service.
• Adaptable to changes in work processes and able to take direction.
• Ability to follow compliance procedures and meet deadlines.
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
• Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
• Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
• Strong attention to detail and organizational skills.
• Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
• Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
• Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
• Frequently required to reach, bend, kneel, or organize physical files.
• Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
• Occasionally required to stand, walk property grounds, or access storage/mechanical areas.
• Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance