ProProduct Development Representative

Description

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• High-Volume Engagement: Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

Requirements

• Outbound Skills: 12+ months of outbound calling experience is required.
• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity.
• Travel: Ability to travel domestically 30% of the time to do Onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
• Dedicated Coaching: Extensive coaching and development from managers and enablement coaches.
• Growth Path: Clear opportunities to build a long-term sales career leveraging your success in this specialized role.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game-changing add-on products.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Training + Development

Interview process

Visa Sponsorship

Security clearance