Inside Sales Representative - Kendall Electric

Description

• Close sales and achieve sales targets
• Understand customers’ needs and identifying sales opportunities
• Maintain records of customer interactions, transactions, comments, and complaints
• Provide vendor portal assistance to customers
• Provide the customer product submittal sheets for their approval and track their progress
• Acknowledge and resolve customer complaints
• Explain and articulate product features and applications
• Make outbound calls to customers and follow up on quotes and leads
• Make recommendations to customers for product selections
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Communicate with customers and vendors through various channels
• Maintain a database of current and potential customers
• Participate in sales and product training sessions
• Maintain a positive, empathetic, and professional attitude toward customers
• Process orders and quotes in business system
• Respond promptly to customer inquiries

Requirements

• Ability to see, talk and hear
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Travel: Occasional travel to branches or to business-related functions such as training or seminars
• Problem Solving
• Ability to sit for 8 hours a day
• Work Experience: 2 years’ customer service, sales or distribution experience
• Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience
• Organization Skills: Excellent work ethic; good verbal, and written communication skills
• Education: HS diploma or GED
• Education: Associate or bachelor’s degree
• Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance