Understand customers’ needs and identifying sales opportunities
Maintain records of customer interactions, transactions, comments, and complaints
Provide vendor portal assistance to customers
Provide the customer product submittal sheets for their approval and track their progress
Acknowledge and resolve customer complaints
Explain and articulate product features and applications
Make outbound calls to customers and follow up on quotes and leads
Make recommendations to customers for product selections
Communicate and coordinate with colleagues, customers, and vendors as necessary
Communicate with customers and vendors through various channels
Maintain a database of current and potential customers
Participate in sales and product training sessions
Maintain a positive, empathetic, and professional attitude toward customers
Process orders and quotes in business system
Respond promptly to customer inquiries
Requirements
eclipse erp
microsoft office
hs diploma
problem solving
cross-functional
customer service
Ability to see, talk and hear
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
Travel: Occasional travel to branches or to business-related functions such as training or seminars
Problem Solving
Ability to sit for 8 hours a day
Work Experience: 2 years’ customer service, sales or distribution experience
Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience
Organization Skills: Excellent work ethic; good verbal, and written communication skills
Education: HS diploma or GED
Education: Associate or bachelor’s degree
Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
Founded in 1973
Year Founded
Established in 1973 as a single branch, the company has expanded into a leading electrical distributor.
Over 59 Locations
Network Reach
The company operates across over 59 locations, serving regions like the Midwest, Northeast, and Southeast.
Hundreds of Millions Annually
Annual Revenues
Financial success is reflected in annual revenues well into the hundreds of millions, showcasing consistent growth.
It champions 100% employee ownership, turning staff into motivated owner‑associates.
With robust relationships with top manufacturers, the firm delivers a wide portfolio: electrical, automation, control, switchgear, lighting, instrumentation, filtration, steam, pipe and fittings.
Typical engagements involve vendor‑managed inventory, digital commerce integration, design/build services, and on‑site project support.
Strategic acquisitions—like Galloup, Becker Electric Supply, J.O. Galloup, Merlo Energy, and Forberg Smith—have broadened its technical reach and geographic footprint.
Notably, its lighting showrooms not only supply decorative fixtures but also serve as community hubs in Northern Indiana and West Michigan.
A standout division, Relay & Power Systems, offers ISO‑registered engineering and manufacturing support for medium and high‑voltage power delivery.
Culture + Values
Financing and Operating the Future.
Driven to create a positive socio‑economic impact while building a better future through climate action.
Deep experience in infrastructure and equity markets, taking a long‑term approach while minimizing risk.
Provide take‑out finance to originators so developers and EPC contractors remain meaningfully involved throughout a project’s lifecycle.
Pay keen attention to contracts, performance and day‑to‑day operations once a project is built.
Environment + Sustainability
110 MW
Renewable Capacity
The company owns and operates renewable infrastructure that powers the equivalent of 16,000 homes and offsets 97,000 tons of carbon.
21 MW
Solar Projects Completion
Five new solar projects were completed in New York and New Hampshire, contributing to a cleaner energy grid.
75 Projects
Distributed Energy Projects
Operates 75 distributed clean-energy projects across seven states, totaling 112 MW of capacity.
22.7 MW
Solar Portfolio Sold
A significant solar portfolio was sold to CleanCapital, facilitating further investment in clean-energy initiatives.
Invests through $500 million in distributed infrastructure, deploying capital per project ranging from $0.5 million to $20 million.