Resident Services Coordinator

Overview

Coordinate resident services, case management, and community programs in subsidized housing.

Key Responsibilities

• case management
• program tracking
• communications
• community coordination
• resident liaison
• data reporting

Tasks

-Provide crisis intervention support. -Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas. -Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues. -Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events. -Develop an outcomes-based work plan for the community. -Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines. -Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications. -Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes. -Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events. -Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements. -Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health. -Help facilitate voter registration drives. -Host quarterly meetings with residents. -Coordinate non-profit partners and community organizations programming on site or offsite -Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events. -Identify issues and opportunities ongoing to better serve residents and support Fairstead’s mission. -Serve as resident liaison for community meetings and social services, programs, and events. -Work collaboratively with residents to survey their interests in programming and related activities. -Maintain consistent documentation of program activities, case management notes, and reports -Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors. -Adhere to tight deadlines and quick turnaround for deliverables. -Provide fundraising support for grants, special events, and campaigns. -Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home. -Develop and execute or facilitate family development and parenting events for all populations. -Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.

Requirements

• microsoft office
• yardi
• lmsw
• bachelor’s
• bilingual
• customer service

What You Bring

-Positive outgoing attitude and excellent customer service skills. -Strong written and oral skills. -Proficient listener with excellent interpersonal skills, including tact and diplomacy. -Ability to work collaboratively in a dynamic environment where adaptability is imperative. -Demonstrated volunteer and community experience. -Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi. -LMSW preferred but not required. AmeriCorps and VISTA experience welcomed. -Accurate with a strong attention to detail. -Able to effectively present information and respond to questions from management, vendors, and associates. -Bachelor’s degree in liberal arts, social work, or related field; preferred. -Bilingual in Spanish and English preferred.

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Benefits

-13+ paid Holidays. -Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. -Flexible Spending Account. -Employer Paid Vision Plans. -Generous employer contribution for Medical and Dental through United Healthcare. -15 days of PTO. -Disability Insurance. -7 Sick days. -Employer Paid Life Insurance. -Employee Discounts on appliances, apparel, and more. -Nationwide Pet Insurance. -Laser Correction Discount.

About Fairstead

-It operates a vertically integrated model—acquiring, developing, designing, building, and managing communities under one roof. -Signature projects include seismic retrofits, solar rooftops, and hotel‑to‑residential conversions in urban cores. -Typical developments blend senior living, workforce, and mixed‑income units with ground‑floor retail and community services. -Through public‑private partnerships, it revitalizes aging public housing into modern, amenity‑rich neighborhoods. -Portfolio spans adaptive reuse, ground‑up construction, and asset preservation in 18+ states. -Specialized teams manage energy, construction, financing, asset operations, and resident services.

Sector Specialisms