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Technical Sales and Field Service Engineer
Captiveaire Systems
Provide engineering sales, design, and field support for commercial kitchen ventilation.
8d ago
C$70,000 - C$100,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Vancouver, British Columbia, Canada
Remote
Company Size
1,300 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Sector Specialisms
Commercial Kitchen Ventilation
HVAC Equipment
Exhaust Systems
Fire Suppression
Pollution Control
Utility Distribution Systems
Electrical Controls
Grease Duct Systems
Role
What you would be doing
technical support
site visits
project management
application engineering
product demos
sales support
- Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
- Mission: to provide the highest quality products and service to our users at the lowest possible price
- Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.
- Service and technical support of existing equipment
- Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
- Daily tasks include inside sales support, application engineering and outside sales.
- Educate and promote CaptiveAire products to users in your market. This includes conference calls, meetings, organizing presentations, and product demos.
- Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
- Research and develop new business opportunities with new and existing users.
- Continuously evaluate and improve processes as well as the customer experience.
- Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
- Outside sales meetings and calls to build relationships with existing and new customers
What you bring
problem solving
2-3 years
travel
computer skills
customer service
technical degree
- Problem solving with a passion for continuous learning
- 2-3 years experience
- Willing to travel for various training opportunities
- Excellent computer, organizational and communication/presentation skills
- Strong desire to interface with the customer
- Top notch customer service and willingness to go above and beyond to serve the customer.
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Extended Health Care and Dental benefits
- Retirement plan with employer match
- Flexible spending account (FSA)
- Tuition reimbursement, including for Professional Engineering (P.Eng) License
- Disability & life insurance
- Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
- Paid time off (PTO) based upon tenure
- Paid holidays
- Relocation assistance
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants must be us work authorized; no visa sponsorship is offered.
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Company
Overview
Founded 1976
Year Established
The company was established in a single-room shop in 1976 and has since grown into a leader in kitchen ventilation systems.
$530M Revenue
Annual Revenue 2019
By 2019, the company achieved an annual revenue of $530 million, driven by strategic growth and facility investments.
- It designs and produces integrated packages: hoods, fans, DOAS/HVAC, fire suppression, grease ducts, filters and controls.
- Backed by six U.S. plants and over 100 North American sales offices, it delivers fast, reliable service nationwide.
- Typical projects range from standalone restaurants to large chains, schools, military facilities and correctional institutions.
- Recent unusual efforts include establishing an HVAC R&D hub in St. George, Utah and launching smart units with cellular controls.
- Its DOAS systems have earned praise from engineers for performance, though some note trade-offs versus legacy HVAC brands.
- Customer Satisfaction
- Innovation and Excellence
- Integrity
- Teamwork and Collaboration
- Employee Development
- Safety and Quality
2050
Net Zero Target
Aims to reach net zero emissions
- Committed to sustainability and reducing environmental impact.
- Implemented energy-efficient manufacturing processes and strives to minimize waste.
- Focused on developing products that enhance energy efficiency for customers.
- Continues to pursue sustainability goals, including reducing carbon emissions across operations.
- Fosters an inclusive and diverse workplace where all employees are treated with respect.
- Emphasizes equal opportunity in hiring, development, and career progression.
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