Personal Banker II at Needham Bank in Dedham, England, United Kingdom | GBP22-29 | Kablio

Role

Description

data analysis

compliance

product promotion

training

customer service

backup support

Research and analyze data in order to resolve more complex customer problems. Answer customer questions with accounts and transactions and explore ways to resolve difficult issues
Responsible for operational compliance and adherence to bank policies and procedures
Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
Develop and maintain knowledge of products and services; stay abreast of changes and anticipate which products and services may benefit customers in order to communicate offerings
Assists in training and development of tellers and personal bankers; communicates with bank Retail Trainer and participates in assigned training activities
Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Assists and acts as backup to Assistant Branch Manager, Teller Manager, or Head Teller as needed

Requirements

cash handling

high school

english fluency

computer skills

notary public

customer service

Consistently deliver exceptional customer service
Two plus years of teller or cash handling experience with accurate balancing record
Ability to perform basic arithmetic operations with the use of a calculator
Customer service experience and/or sales experience preferred
High School Diploma or GED
Fluent in written and verbal English
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
Must have reliable transportation
Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
Willing to become a Notary Public in MA
Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Ability to lift 30 pounds
Must have basic business acumen and professionalism
Basic knowledge of keyboard and computer skills
Knowledge required for Personal Banker I role:
Demonstrate awareness, commitment and dedication to servicing and building customer relationship

Benefits

Gain full understanding and knowledge of the teller function
Gain full knowledge of the products and services offered by the Bank

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1834

Year of founding

Established as one of the oldest financial institutions in New England.

A trusted financial partner, offering a wide range of banking solutions including personal banking, business services, and loans.
Focused on building lasting relationships with clients through dedicated customer support and tailored solutions.
Known for its deep commitment to local businesses, supporting growth and financial stability across New England.
Consistently demonstrates resilience, adapting to changing financial landscapes while maintaining strong community roots.
Expanding its services to meet the evolving needs of both individuals and businesses.
Specializes in residential and commercial real estate loans, helping customers navigate home buying and property investments.
Plays a key role in supporting local entrepreneurs, offering business loans and financial services that promote growth and innovation.

Culture + Values

We are committed to providing exceptional service to our customers.
We build long-term relationships based on trust, respect, and loyalty.
We are a team-driven organization that values collaboration and communication.
We embrace innovation and continuous improvement to better serve our customers.
We support the communities in which we operate by engaging in local partnerships and activities.
We foster a work environment that encourages professional growth, diversity of thought, and inclusivity.

Environment + Sustainability

2030 Target

Net Zero Emissions Goal

Aims to achieve net zero emissions by 2030.

Committed to reducing environmental impact and promoting sustainability.
Uses energy-efficient technologies in office spaces to minimize energy consumption.
Promotes green initiatives by supporting environmentally responsible projects and partnerships.
Focuses on sustainability through reducing paper usage, increasing recycling efforts, and energy conservation.

Inclusion & Diversity

Promotes a culture of inclusion and diversity throughout the organization.
Has a gender-diverse workforce, with a commitment to ensuring equal opportunities for all employees.
Focuses on increasing female representation in senior leadership roles.
Aims to increase diversity in its workforce while ensuring fairness and equal opportunity.

Articles

Media Inquiries – Contact Us

Needham Bank Opens New Branch in Medford

Corporate Overview – NB Bancorp, Inc.

Role

Description

data analysis

compliance

product promotion

training

customer service

backup support

Research and analyze data in order to resolve more complex customer problems. Answer customer questions with accounts and transactions and explore ways to resolve difficult issues
Responsible for operational compliance and adherence to bank policies and procedures
Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
Develop and maintain knowledge of products and services; stay abreast of changes and anticipate which products and services may benefit customers in order to communicate offerings
Assists in training and development of tellers and personal bankers; communicates with bank Retail Trainer and participates in assigned training activities
Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Assists and acts as backup to Assistant Branch Manager, Teller Manager, or Head Teller as needed

Requirements

cash handling

high school

english fluency

computer skills

notary public

customer service

Consistently deliver exceptional customer service
Two plus years of teller or cash handling experience with accurate balancing record
Ability to perform basic arithmetic operations with the use of a calculator
Customer service experience and/or sales experience preferred
High School Diploma or GED
Fluent in written and verbal English
Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
Must have reliable transportation
Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
Willing to become a Notary Public in MA
Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)
Ability to lift 30 pounds
Must have basic business acumen and professionalism
Basic knowledge of keyboard and computer skills
Knowledge required for Personal Banker I role:
Demonstrate awareness, commitment and dedication to servicing and building customer relationship

Benefits

Gain full understanding and knowledge of the teller function
Gain full knowledge of the products and services offered by the Bank

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1834

Year of founding

Established as one of the oldest financial institutions in New England.

A trusted financial partner, offering a wide range of banking solutions including personal banking, business services, and loans.
Focused on building lasting relationships with clients through dedicated customer support and tailored solutions.
Known for its deep commitment to local businesses, supporting growth and financial stability across New England.
Consistently demonstrates resilience, adapting to changing financial landscapes while maintaining strong community roots.
Expanding its services to meet the evolving needs of both individuals and businesses.
Specializes in residential and commercial real estate loans, helping customers navigate home buying and property investments.
Plays a key role in supporting local entrepreneurs, offering business loans and financial services that promote growth and innovation.

Culture + Values

We are committed to providing exceptional service to our customers.
We build long-term relationships based on trust, respect, and loyalty.
We are a team-driven organization that values collaboration and communication.
We embrace innovation and continuous improvement to better serve our customers.
We support the communities in which we operate by engaging in local partnerships and activities.
We foster a work environment that encourages professional growth, diversity of thought, and inclusivity.

Environment + Sustainability

2030 Target

Net Zero Emissions Goal

Aims to achieve net zero emissions by 2030.

Committed to reducing environmental impact and promoting sustainability.
Uses energy-efficient technologies in office spaces to minimize energy consumption.
Promotes green initiatives by supporting environmentally responsible projects and partnerships.
Focuses on sustainability through reducing paper usage, increasing recycling efforts, and energy conservation.

Inclusion & Diversity

Promotes a culture of inclusion and diversity throughout the organization.
Has a gender-diverse workforce, with a commitment to ensuring equal opportunities for all employees.
Focuses on increasing female representation in senior leadership roles.
Aims to increase diversity in its workforce while ensuring fairness and equal opportunity.

Articles

Media Inquiries – Contact Us

Needham Bank Opens New Branch in Medford

Corporate Overview – NB Bancorp, Inc.