Account Manager

By sharing our subject knowledge and developing narrative together, we back up all decisions made and successfully implement change, creating a solution to meet the expectations of all stakeholders.

As an Account Manager, you’ll lead on developing and growing a wide-ranging portfolio of accounts across your region or sector, including Key, A, and Target accounts. While some accounts may already sit within frameworks, your role is to identify and engage early with upcoming projects, build strong relationships, offer a high level of customer service and ensure customers see the value of choosing us over the competition.

You’ll work strategically to influence customer decisions, support project development, and position us as a trusted design and supply partner. You’ll be supported by the Client Account Manager team, who will help with admin and quoting tasks so you can focus on building opportunities, strengthening relationships, and driving business growth.

• Produce quotes when necessary using GleanQuote, but pass day-to-day quoting and admin tasks to the Client Account Manager team
• Represent the business professionally at events, site visits, and trade shows as needed
• Support the Marketing team with insight and case studies to showcase successful outcomes
• Attend monthly strategy meetings and weekly forecasting calls with your Regional Sales Director
• Provide clean quote and PO to Procurement within 24 hours of PO receipt (if quoting directly)
• Work closely with internal teams (e.g. Design, Procurement, Tender, Logistics) to align on project goals and delivery expectations
• Support Marketing with at least 1 case study per year
• Create and own your annual business plan, built around your targets and territory
• Build long-term relationships with customers, focusing on adding value and demonstrating why we’re the right partner
• Track and update opportunities through HubSpot, ensuring all pipeline and CRM records are accurate
• Identify opportunities early, especially through frameworks and engage with key stakeholders to influence decision-making
• Lead conversations around product selection, project scope, and supply options
• Manage a wide geographical patch, looking after a mix of Key, A, and Target accounts across sectors
• 8 face-to-face customer meetings per month
• Attend customer meetings (on-site or virtual), presenting tailored solutions and managing expectations throughout the sales process
• Respond to customer enquiries within 48 hours
• Create and maintain clear account plans and organisational charts for each customer

We are looking for a candidate to ideally be based in the South-East of England.

Our combined strengths in design, product specification and end-to-end service delivery make Southerns Broadstock Interiors a comprehensive, big thinking FF&E partner for your organisation.

• Organised and self-motivated, able to manage your own pipeline and reporting
• A natural relationship-builder with the ability to engage customers early in the buying journey
• Proactive and commercially aware, with the ability to spot and shape opportunities
• Confident leading customer conversations and managing expectations around design, pricing, and delivery
• Skilled in using HubSpot or other CRM systems to maintain accurate records and forecast activity
• Strong experience in a client-facing, consultative sales role, ideally within the furniture, interiors, or fit-out sectors
• 37.5 hours per week
• Familiar with frameworks and public sector procurement processes (desirable)
• Comfortable managing large and varied territories with multiple account types
• Able to travel regularly in line with customer and business requirements.

Pay range and compensation package

• Company Life Assurance Scheme
• Competitive Salary + OTE
• Company Sick Pay
• Cycle to Work Scheme
• Enhanced Parental Leave Pay
• 1 added value activity per month (e.g. showroom/supplier visit, consultancy session, or strategic engagement)
• Salary Exchange Pension Scheme
• Discounts & Cashback at retailors
• 25 days annual leave + 1 life event day per annum