OSS Operations Lead

Description

• Drive continuous improvement initiatives, automation strategies, and capacity planning for OSS systems.
• Build dashboards and observability frameworks for real-time health and performance tracking of OSS tools.
• Collaborate with DevOps and infrastructure teams to maintain containerized OSS environments (Kubernetes, Docker, etc.).
• Oversee daily operations of OSS platforms including provisioning, fault, performance, configuration, and service assurance systems.
• Implement and monitor CI/CD pipelines for OSS tools deployed using microservices and pods.
• Own the integration and lifecycle management of OSS applications supporting RAN, Transport, Core, and Cloud domains.
• Ensure proactive monitoring, incident/problem/change management, and root cause analysis for OSS components.
• Work closely with engineering and product teams to guide the evolution of OSS platforms towards cloud-native architectures.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Lead and manage the end-to-end OSS operations team ensuring high availability, performance, and SLA adherence.

Requirements

Job Summary: We are looking for a dynamic and experienced professional to lead our OSS Operations team. The ideal candidate will have deep expertise in telecom operations support systems (OSS), with a strong understanding of modern architectures including microservices, containers, and pod-based deployments. This role will drive operational excellence, reliability, and automation across our OSS platforms supporting next-generation telecom networks.

• Experience in telecom network domains (RAN/Transport/Core) and their operational needs.
• B.E./B.Tech or equivalent in Computer Science, Electronics, or Telecom Engineering.
• Certifications in Kubernetes (CKA/CKAD), ITIL v4, or relevant cloud-native tools are a plus.
• Solid experience in microservices-based architecture and container platforms (Kubernetes, Docker, Helm).
• Strong expertise in OSS domains: Inventory, FCAPS, Network Monitoring, Service Orchestration.
• Experience: 10+ Years
• Proficient in tools like Prometheus, Grafana, ELK, Ansible, Jenkins, and Git.
• 10+ years of experience in OSS operations within telecom or large-scale IT environments.
• Good understanding of ITIL practices (Incident, Change, Problem Management).
• Familiarity with cloud-native OSS solutions and open-source platforms (e.g., ONAP, OpenNMS, Netbox).
• Proven leadership in managing 24x7 operations teams, SLAs, and high-availability systems.
• Excellent stakeholder management and communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance