Future Builders Internship Program - Homebuilding - Customer Care at Lennar in Franklin, TN | Kablio

Role

Description

data review

customer care

process automation

performance metrics

feedback design

Review performance data to measure productivity or goal achievement
Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
Help define and automate processes and communications related to the Homeowner Experience
Help identify challenges and design performance measurement solutions
Support the development and design of process improvement feedback mechanisms

Requirements

microsoft office

bachelor's

junior

problem solving

organizational

driver's license

Organizational skills and attention to detail
Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
Time management skills with a proven ability to meet deadlines
Verbal and written communication skills
Must be authorized to work in the United States
Interpersonal and customer service skills
Valid driver’s license, good driving record, and valid auto insurance coverage
Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
This position may be eligible for commissions.
Proficient with Microsoft Office Suite or related software
Analytical and problem-solving skills

Benefits

This position may be eligible for bonuses.
This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
Vacation – up to 3 weeks of vacation per year Holidays, sick leave, & personal days
Associate Discount Program through Perks at Work
Associate Home Purchase Program
If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities
Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
Comprehensive medical, dental, and vision benefits
Paid maternity & bonding leave
Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
Everyone’s Included Day- We offer one paid day each year to celebrate, engage in, and/or observe a cause that is meaningful to you

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Largest Homebuilders

Ranking by Size

Consistently ranked as one of the largest homebuilders in the U.S.

21 States

Operational Reach

Operates in 21 states, building homes across a wide range of communities.

Known for its focus on affordability and quality.
Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
Integrates technology into homes, offering smart home solutions for modern living.
Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
History includes several notable acquisitions, expanding its capacity to build homes nationwide.
Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

Culture + Values

We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.

Environment + Sustainability

$30M Savings

Geothermal Energy Savings

Projecting savings for homeowners over two decades in a Colorado pilot.

25% Water Cut

Greywater Reuse Reduction

Reducing indoor water use with residential greywater systems.

Targeting net-zero carbon emissions across operations and communities by 2035.
Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.

Inclusion & Diversity

~30%

Women in Leadership Roles

Approximately 30% of leadership roles are held by women.

45% women / 55% men

Gender Split Among Associates

Associates are split approximately 45% women and 55% men.

Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
Created Everyone’s Included Advisory Council to guide inclusion efforts.

Articles

Media Contacts

Customer Care Contacts

Role

Description

data review

customer care

process automation

performance metrics

feedback design

Review performance data to measure productivity or goal achievement
Assist with providing customer care in a creative, proactive manner to resolve customer issues consistent with Lennar’s policies, procedures, and quality standards
Help define and automate processes and communications related to the Homeowner Experience
Help identify challenges and design performance measurement solutions
Support the development and design of process improvement feedback mechanisms

Requirements

microsoft office

bachelor's

junior

problem solving

organizational

driver's license

Organizational skills and attention to detail
Current Junior working towards a bachelor's or master's degree, graduating within 2 years (preferred)
Time management skills with a proven ability to meet deadlines
Verbal and written communication skills
Must be authorized to work in the United States
Interpersonal and customer service skills
Valid driver’s license, good driving record, and valid auto insurance coverage
Working towards a bachelor's degree in construction, civil engineering, architecture, business, or similar degree
This position may be eligible for commissions.
Proficient with Microsoft Office Suite or related software
Analytical and problem-solving skills

Benefits

This position may be eligible for bonuses.
This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
Vacation – up to 3 weeks of vacation per year Holidays, sick leave, & personal days
Associate Discount Program through Perks at Work
Associate Home Purchase Program
If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities
Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
Comprehensive medical, dental, and vision benefits
Paid maternity & bonding leave
Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
Everyone’s Included Day- We offer one paid day each year to celebrate, engage in, and/or observe a cause that is meaningful to you

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Largest Homebuilders

Ranking by Size

Consistently ranked as one of the largest homebuilders in the U.S.

21 States

Operational Reach

Operates in 21 states, building homes across a wide range of communities.

Known for its focus on affordability and quality.
Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
Integrates technology into homes, offering smart home solutions for modern living.
Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
History includes several notable acquisitions, expanding its capacity to build homes nationwide.
Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

Culture + Values

We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.

Environment + Sustainability

$30M Savings

Geothermal Energy Savings

Projecting savings for homeowners over two decades in a Colorado pilot.

25% Water Cut

Greywater Reuse Reduction

Reducing indoor water use with residential greywater systems.

Targeting net-zero carbon emissions across operations and communities by 2035.
Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.

Inclusion & Diversity

~30%

Women in Leadership Roles

Approximately 30% of leadership roles are held by women.

45% women / 55% men

Gender Split Among Associates

Associates are split approximately 45% women and 55% men.

Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
Created Everyone’s Included Advisory Council to guide inclusion efforts.

Articles

Media Contacts

Customer Care Contacts