Field Service Technician - Tower Cranes

Description

• Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs
• Developing an effective working relationship with the support team at the depot and can support others where required
• Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Undertaking all work strictly in compliance with manufacturer guidelines and recommendations
• Returning all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling
• Developing outstanding rapport and relationships with all customers
• Diagnosing specific fault issues and action appropriately
• Assisting with the correct identification of required spare parts
• Effectively contributing in recognising and improving work processes so as to drive greater efficiency
• Working in accordance with the company quality assurance guidelines
• Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
• Escalating the appropriate action in relation to broken or damaged company equipment
• Carrying out, servicing, assembly, inspection and repair of machinery and equipment at customer premises or on site or if required at the appropriate depot
• Supporting with testing and commissioning and signing off paperwork
• Ensuring all service information is read, understood and filed
• Working with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in an condition that satisfies the customer
• Using initiative and optimises down times to pay courtesy visits to customers

Requirements

• Correctly filing all service manuals and that they are consistently updated
• Able to demonstrate previous experience in a similar role and / or industry
• Recognised time served apprenticeship in either mechanical or electrical engineering with the willingness and aptitude to obtain 18th Edition Electrical Installation qualifications or be working towards.
• Good communicator at all levels

Benefits

• Competitive salary and benefits.
• Flexible approach to work
• Training and personal development
• Secure and progressive work environment.
• The opportunity to work with an industry-leading manufacturer.

Training + Development

Interview process

Visa Sponsorship

Security clearance