Repairs Coordinator / Cydlynydd Atgyweirio at Wales & West Housing in Cardiff, Wales, United Kingdom | GBP29,157-32,091 | Kablio

Role

Description

resident queries

servicing testing

reactive repairs

customer service

electrical safety

asset management

To take personal responsibility for dealing with resident queries.
To support the delivery of the servicing and testing of critical components and systems.
To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
To be part of the in-house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
To lead on the delivery of electrical and gas safety tasks.
To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.

Requirements

teamwork

administration

data

communication

maintenance

ict

The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
Excellent administrative skills to support the team?
Ability to collect, record and monitor data.
Excellent communication skills?
The ability to work under pressure effectively.
An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
A strong customer focused and empathetic approach to dealing with customers?
Strong attention to detail?
Ability to use ICT software programmes effectively.

Benefits

Salary £29,157 - £32,091 per annum
Opportunities to develop and grow,
Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
9 Bank Holidays per annum, including an extra day at Christmas!
Regular feedback, training and support from your manager and team,
Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates will be required to undertake a dbs check.

Company

Overview

Founded with a mission to address the housing needs of local communities across Wales.
Focused on creating high-quality, affordable homes that help build sustainable, thriving communities.
Operates with a commitment to providing well-maintained, safe, and energy-efficient properties.
Develops residential projects that prioritize environmental and social impact while delivering exceptional value.
Works on regeneration and community development projects, enhancing local areas through partnerships.
Experienced in large-scale construction projects and residential developments, including both new builds and refurbishments.
Dedicated to offering housing options for various needs, from young professionals to families and the elderly.
Strives to ensure every project has a lasting positive impact on residents and the surrounding environment.

Culture + Values

We care about our customers and work to understand their needs.
We value diversity, equality, and inclusion in all that we do.
We believe in accountability and integrity.
We work together as one team to deliver great service.
We are committed to being innovative and improving continuously.
We act responsibly and are dedicated to making a positive impact in our communities.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Ambitious target to achieve net-zero carbon emissions across housing stock and operations.

They are focused on reducing carbon emissions from housing stock and operations.
The organization is implementing sustainable construction practices and eco-friendly designs.
Energy-efficient measures are integrated into new developments, including the use of renewable energy technologies.
They actively track and monitor energy usage to reduce consumption across properties.

Inclusion & Diversity

Committed to fostering an inclusive and diverse workforce.
Aim to achieve a gender-balanced leadership team and workforce.
Track gender diversity with a goal to increase the proportion of women in senior roles.
Implement training programs to promote an inclusive workplace culture.

Articles

Careers at Wales & West Housing

Wales & West Housing - About Us

Our Projects

Role

Description

resident queries

servicing testing

reactive repairs

customer service

electrical safety

asset management

To take personal responsibility for dealing with resident queries.
To support the delivery of the servicing and testing of critical components and systems.
To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
To be part of the in-house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
To lead on the delivery of electrical and gas safety tasks.
To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.

Requirements

teamwork

administration

data

communication

maintenance

ict

The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
Excellent administrative skills to support the team?
Ability to collect, record and monitor data.
Excellent communication skills?
The ability to work under pressure effectively.
An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
A strong customer focused and empathetic approach to dealing with customers?
Strong attention to detail?
Ability to use ICT software programmes effectively.

Benefits

Salary £29,157 - £32,091 per annum
Opportunities to develop and grow,
Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
9 Bank Holidays per annum, including an extra day at Christmas!
Regular feedback, training and support from your manager and team,
Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

successful candidates will be required to undertake a dbs check.

Company

Overview

Founded with a mission to address the housing needs of local communities across Wales.
Focused on creating high-quality, affordable homes that help build sustainable, thriving communities.
Operates with a commitment to providing well-maintained, safe, and energy-efficient properties.
Develops residential projects that prioritize environmental and social impact while delivering exceptional value.
Works on regeneration and community development projects, enhancing local areas through partnerships.
Experienced in large-scale construction projects and residential developments, including both new builds and refurbishments.
Dedicated to offering housing options for various needs, from young professionals to families and the elderly.
Strives to ensure every project has a lasting positive impact on residents and the surrounding environment.

Culture + Values

We care about our customers and work to understand their needs.
We value diversity, equality, and inclusion in all that we do.
We believe in accountability and integrity.
We work together as one team to deliver great service.
We are committed to being innovative and improving continuously.
We act responsibly and are dedicated to making a positive impact in our communities.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Ambitious target to achieve net-zero carbon emissions across housing stock and operations.

They are focused on reducing carbon emissions from housing stock and operations.
The organization is implementing sustainable construction practices and eco-friendly designs.
Energy-efficient measures are integrated into new developments, including the use of renewable energy technologies.
They actively track and monitor energy usage to reduce consumption across properties.

Inclusion & Diversity

Committed to fostering an inclusive and diverse workforce.
Aim to achieve a gender-balanced leadership team and workforce.
Track gender diversity with a goal to increase the proportion of women in senior roles.
Implement training programs to promote an inclusive workplace culture.

Articles

Careers at Wales & West Housing

Wales & West Housing - About Us

Our Projects