Field Service Software Integration Specialist at Bdr - Business Development Resources in Alexandria, VA | USD80,000-100,000 | Kablio

Role

Description

system testing

technical support

software integration

implementation config

performance reporting

documentation

Conduct system testing, troubleshooting, and validation before go-live
Maintain accurate records of configurations, trainings, and client interactions
Provide ongoing technical support and resolve software-related issues
Support sales and onboarding efforts by demonstrating software solutions to prospective clients
Deliver engaging onsite and virtual training for office staff and field teams
Analyze client workflows to identify process improvements and efficiencies
Implement and configure field service software based on BDR best practices
Partner with internal teams to communicate feedback and recommend enhancements
Prepare performance reports to track software adoption and client satisfaction
Integrate new software tools with clients' existing systems and processes
Develop and maintain user guides, training materials, and documentation

Requirements

microsoft office

bachelor's

servicetitan

2+ years

hvac

communication

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Excellent communication, presentation, and active listening skills
Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
2+ years of experience in software implementation or field service technology
Strong understanding of home service operations (HVAC, Plumbing, Electrical)
Strong organizational skills and attention to detail
Ability to travel for client training, implementations, and events
Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper

Benefits

6 paid holidays
A professional yet supportive and fun work environment
Supplemental insurances available
Medical insurance provided with minimal employee contribution (with HRA)
Average employee tenure of over 7 years - we're a great place to build your career!
Access to certifications and professional development opportunities
Employer-provided life insurance/AD&D
401(k) with employer 3% matching
Clear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist roles
3.08 hours of PTO accrued biweekly
Employee Assistance Program (EAP)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

600+ Contractors

Profit Coach Program Members

The company operates a Profit Coach program that serves over 600 contractor members.

10k+ Trained

Annual Training Reach

The company trains over 10,000 professionals annually through workshops and virtual classes.

$10.6M Revenue

Annual Revenue

The company generates approximately $10.6 million in annual revenue through premium training and strategic consulting.

Delivers tailored business coaching, workshops, and virtual classes for HVAC, plumbing, and electrical firms.
Clients range from small contractors to large distributors—typical projects include profit mapping and business planning.
Has been named one of Washington's top workplaces multiple years in a row for culture and retention.
In 2024–25, recognized as 'Best in Consulting' and part of Washington's Top 100 Places to Work.

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Learn About Coaching

Learn About Planning

Sales Excellence Coaching

Leadership Excellence Academy

Role

Description

system testing

technical support

software integration

implementation config

performance reporting

documentation

Conduct system testing, troubleshooting, and validation before go-live
Maintain accurate records of configurations, trainings, and client interactions
Provide ongoing technical support and resolve software-related issues
Support sales and onboarding efforts by demonstrating software solutions to prospective clients
Deliver engaging onsite and virtual training for office staff and field teams
Analyze client workflows to identify process improvements and efficiencies
Implement and configure field service software based on BDR best practices
Partner with internal teams to communicate feedback and recommend enhancements
Prepare performance reports to track software adoption and client satisfaction
Integrate new software tools with clients' existing systems and processes
Develop and maintain user guides, training materials, and documentation

Requirements

microsoft office

bachelor's

servicetitan

2+ years

hvac

communication

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
Excellent communication, presentation, and active listening skills
Bachelor's degree in Business, Accounting, or Information Technology (or equivalent experience)
2+ years of experience in software implementation or field service technology
Strong understanding of home service operations (HVAC, Plumbing, Electrical)
Strong organizational skills and attention to detail
Ability to travel for client training, implementations, and events
Hands-on experience with ServiceTitan, FieldEdge, and/or Zuper

Benefits

6 paid holidays
A professional yet supportive and fun work environment
Supplemental insurances available
Medical insurance provided with minimal employee contribution (with HRA)
Average employee tenure of over 7 years - we're a great place to build your career!
Access to certifications and professional development opportunities
Employer-provided life insurance/AD&D
401(k) with employer 3% matching
Clear opportunities for growth, including advancement into Senior Specialist, Implementation Manager, or Product Specialist roles
3.08 hours of PTO accrued biweekly
Employee Assistance Program (EAP)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found