Parts Counter Associate

Description

• Ensures proper shipping instructions are placed on orders
• Puts proper notes on orders for backorder analysts to process backorders
• Maintains warranty credits/inspections and Warranty return processes
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Pulls orders
• Receives phone-in and walk in customers’ request for parts
• Finds parts using automated system
• Locates parts for customers on various machines, CAT, and other brands we service
• Directs customers to the proper service techs, when more information is needed
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Handles on-call duties, assisting customers after hours
• Relays proper parts technical information when necessary
• Helps fellow counter personnel find parts information more efficiently
• Assists the supervisor in projects when called upon
• Provides leads to PSSR’s, Service shops, etc.
• Maintains good notes, organized desk for easy and quick access to information
• Processes Customer and Shop order credits and quotes
• Functions as the liaison to the Service Shops for parts backorders

Requirements

• 1+ years sales experience
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Ability to ascend/descend ladders, stairs, etc.
• 1+ years administrative/clerical experience
• Standing, walking, talking, sitting, use of hands & hearing
• High School Diploma or GED
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• 1+ years customer service experience
• 1+ years working with parts

Benefits

• Life and AD&D Insurance
• Employee Assistance Program (EAP)
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Tuition Reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance