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Technical Support Engineer
Telent
Configuration, monitoring, and support of data center equipment and TPCMS as part of a 24x7 team with a rotational shift
20d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
GB Warwick/Haywood Road | Warwick, Warwickshire, United Kingdom
Field
Company Size
1,000+ employees Employees
Service Specialisms
Design
Build
Deployment
Maintenance
Sector Specialisms
Digital Infrastructure
Role
What you would be doing
continuous improvement
issue resolution
system monitoring
service level
on-call support
equipment configuration
- Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
- Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
- Ensure all Service Level Agreement targets are exceeded.
- Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
- Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.
- Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
What you bring
it / ict
vmware
ms windows
cisco
juniper
mcafee siem
- IT / ICT further education
- Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
- McAfee SIEM Security - Security Information Events Management knowledge
- Company pension scheme
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
- Occupational health support and wellbeing Portal
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required for this role
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Company
Overview
2006
Year Founded
The company was established with decades of experience in mission-critical communications and technology.
- Specializes in the design, build, support, and management of the UK’s critical digital infrastructure.
- Operates across a wide range of industries including transport, emergency services, network providers, and the public sector.
- Services encompass network planning, installation, and maintenance, as well as network construction and management.
- Key areas of expertise include: Networks, Safety & Security, Control & Automation, Cyber Security, National Digital Infrastructure.
- We are clear communicators.
- We respect differing backgrounds and cultures.
- We share learnings and listen to the experiences of others.
- We celebrate success.
- We are informed about corporate matters.
- We take an active role in safety and security culture.
- We are proud to maintain safety standards.
- We drive development and career progression.
- We understand our personal accountability.
- We seek out opportunities for teamwork.
- We challenge constructively when working towards shared goals.
- We maintain a positive and ‘can do’ attitude.
- We practise a ‘One Team’ mindset.
- We strive for continuous improvement.
- We build and maintain trust with customers.
- We provide high-quality, dependable, and ever-advancing solutions.
- We are commercially aware.
2050
Net Zero Target
Aim to achieve net zero emissions by 2050 through comprehensive sustainability initiatives.
46.2%
Emissions Reduction Target
Committed to reducing absolute scope 1 and 2 GHG emissions by a significant 46.2% by 2030, calculated from a 2020 base year.
22% Workforce
Women Representation
Reflects the proportion of women in the workforce as of 2022, highlighting gender diversity within the organization.
15.47% Pay Gap
Gender Pay Disparity
Indicates the average percentage difference in pay between men and women, emphasizing the need for pay equity.
18.61% Pay Gap
Gender Pay Disparity
Highlights the gender-based wage gap, underscoring the importance of equitable compensation practices.
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