Description
guest communication
booking coordination
platform management
check‑in/out
housekeeping liaison
guest experience
The Officer will handle guest interactions via WhatsApp, email, phone, and booking platforms throughout the booking lifecycle, ensuring prompt responses to inquiries, reservations, complaints, and special requests. They will also oversee check-in and check-out communications and coordinate bookings across platforms, updating availability, pricing, and guest details while collaborating with housekeeping, maintenance, and operations teams to keep properties ready.
- Promptly respond to guest inquiries, reservations, complaints, and special requests via WhatsApp, email, phone, and booking platforms.
- Manage check-in and check-out communications, providing clear instructions to guests.
- Coordinate bookings across multiple platforms (e.g., Airbnb, Booking.com), keeping availability, pricing, and guest details up to date.
- Liaise with housekeeping, maintenance, and operations teams to ensure properties are ready for guests.
- Ensure a high standard of guest experience and overall satisfaction.
- Maintain a professional, well-groomed appearance for customer-facing interactions.
Requirements
rental ops
english
customer service
problem solving
ms office
crm
We are seeking a Guest Communication Officer to manage end-to-end guest communication and provide administrative support for our holiday home rental operations. The role is customer-facing and requires excellent communication skills, hospitality experience, and a professional appearance.
Candidates must have proven experience in holiday home rentals or short-term rental operations, strong written and verbal English skills, and a customer-service mindset. The role demands a well-groomed, professional demeanor, high organization, detail orientation, and the ability to work under pressure, with proficiency in MS Office and booking/CRM systems, and residency in Dubai or willingness to relocate.
- Possess proven experience in holiday home rentals, hospitality, or short-term rental operations.
- Demonstrate excellent written and verbal English communication; additional languages are a plus.
- Exhibit strong customer service and problem-solving skills.
- Be highly organized, detail-oriented, proactive, and able to handle multiple tasks under pressure.
- Proficient in MS Office and booking/CRM systems.
- Reside in Dubai or be willing to relocate.
Benefits
Information not given or found
Training + Development
Information not given or found
