Resident Liaison Officer

Description

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. These scheme's are working closely with public sector client's so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

• Working on planned maintenance projects
• Visiting properties that are being refurbished with potential tenants and advising them on completion dates
• Contacting neighbourhood housing associations and establishing working relations with them
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Visiting tenants in their homes and advising them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that the tenant may have
• Collect tenancy agreement/approval forms

Requirements

• Full clean driving licence with own vehicle

Benefits

£31 - 35k + package or company van (depending on position)

• Pre-entry visits and company inductions
• Decent Homes programme experience

Training + Development

Interview process

Visa Sponsorship

Security clearance