Business Readiness & Change Lead
Southern Water
Lead business change and readiness for smart metering transformation at Southern Water.
16 days ago ago
£62,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Worthing, England, United Kingdom
Hybrid
Company Size
2,092 Employees
Service Specialisms
Water Services
Wastewater Services
Sewage Treatment
Water Treatment
Infrastructure Maintenance
Leak Detection
Customer Support
Environmental Services
Sector Specialisms
Water Resources
Wastewater Networks
Sewer Services
Water Treatment
Water Filtration
Drinking Water Systems
Water Purification
Residential Water Services
Role
What you would be doing
smart data
smart metering
change impact
readiness tracking
stakeholder engagement
training delivery
- Reduce per capita consumption (PCC) through customer engagement tools
- Support customers, stakeholders and third parties in adopting new platforms and processes
- Map affected business areas and develop detailed change impact assessments
- Lead business change across impacted operational teams and external partners
- Support leakage reduction using smart data insights
- Develop and deliver change interventions including training and communications
- Engage stakeholders to sponsor and support required changes
- Ensure readiness criteria and adoption activities are embedded in governance
- Leverage best practices from other water companies and industry partners
- Drive readiness for new processes and capabilities that leverage smart metering data to:
- Resolve readiness and adoption risks and issues
- Collaborate with the Smart Operations Centre and AMS Business Change Team to design and deliver continuous improvements
- Improve customer service and embed behavioural and operational change
- Manage Go/No Go reporting and readiness tracking
- Scope, plan and schedule readiness activities across programme phases
What you bring
smart metering
project management
change management
stakeholder management
5+ years
communication
- High attention to detail and personal drive
- Excellent communication and presentation skills
- Understanding of operating models (ideally within utilities or water)
- Familiarity with change management methodologies and training approaches
- Strong stakeholder management and relationship-building capabilities
- Strong project and change management expertise with a track record of successful outcomes
- Ability to manage multiple priorities under pressure
- Knowledge of smart metering systems (preferably in water)
- Experience managing change workstream plans and associated risks
- Project and change management qualifications
- 5+ years of experience delivering complex business change initiatives
- Understanding of customer billing operations
- Experience in utilities smart metering programmes (desirable)
- Occupational health service
- Cycle to work scheme
- Study support may be available for job-related qualifications
- Discounts with over 800 popular retailers
- Full funded eye tests
- Digital GP service
- Life assurance equal to 4x salary
- 25 days annual leave
- Two paid volunteering days a year
- Generous pension up to 11% company contribution
- Salary sacrifice electric car scheme (after 6 months service)
- Competitive maternity leave and flexible return to work options
- Health Cash Plan
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2.25 million
Customers Served
Serving 2.25 million customers since privatisation in 1989.
0.5 GL
Drinking Water Pumped
Pumps over 0.5 GL of drinking water daily.
£72m loss
Operating Loss
Experienced a £72 million operating loss in March 2024 due to rising costs.
- Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
- Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
- Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.
- “Working differently” – using new technology and nature‑based solutions
- “Collaborating with community partners”
- “Showing leadership on key environmental issues”
- “Engaging with customers, stakeholders and partners to maximise opportunities”
24% by 2025
Renewable Energy Target
Target to generate 24% of own renewable energy by 2025.
75% by 2035
Storm Overflow Compliance
Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.
£7.8B Capital Plan
Environmental Investments
£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.
Three‑Star EPA
Environment Agency Rating
Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.
- On track to generate own renewable energy and buying accredited renewable energy since 2021.
- Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
- Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.
- No publicly available strategic DEI goals or gender‑related statistics found
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