Freelance Operations Associate - Edinburgh

Description

• Delivering guest essentials and equipment to properties as needed
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
• Assisting with linen stock management at the local storage unit
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.
• Conducting spot checks and reporting maintenance issues
• Assisting guests with check-in, key exchanges and property access
• Running errands to resolve in-stay guest requests

Requirements

• A reliable and punctual approach as our guests experience depend on a timely approach
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team
• A good knowledge of Edinburgh
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
• Basic handyman skills are a bonus — and having your own tools is essential for these tasks
• Confident using a smartphone and mobile apps for job tracking and communication
• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
• High standards and attention to detail, especially when it comes to cleaning and presentation

Benefits

• Access to your own transport (car, scooter or bike) to move efficiently around Edinburgh with supplies

Training + Development

Interview process

Visa Sponsorship

Security clearance