Senior Director, Strategy & Program Delivery, Operational Excellence

Suffolk Construction

American construction contractor delivering pre‑construction to design‑build services across diverse sectors.

Lead strategic planning, program delivery, and change management for operational excellence.

16 days ago ago

Expert & Leadership (13+ years)

Full Time

Boston, MA

Office Full-Time

Company Size

3,000 Employees

Service Specialisms

Pre‑construction

Construction Management

Design‑build

General Contracting

Virtual Construction

Real Estate Capital Investment

Self‑perform Construction

Technology Innovation

Sector Specialisms

Commercial

Multifamily

Hospitality

Higher Education

Life Sciences

Health Care

Healthcare

Education

Role

What you would be doing

change management

program delivery

strategic planning

data analysis

communications

root cause

Drive adoption by ensuring messaging, timing, and channels are tailored to field realities and operational culture.
Lead a high-performing team that owns strategic program delivery and operational change management across the organization.
Partner with cross-functional teams to proactively remove roadblocks, resolve challenges and maintain forward momentum.
Ensure each department in Operational Excellence and the supported Operations Support functions have a defined strategy with clear goals that align with company priorities, capability requirements, and measurable goals.
Lead the operational change management function, ensuring that all new initiatives rolled out to the field are communicated, supported, and adopted effectively.
Lead high-urgency, high-impact projects at the request of executive leadership, including research efforts, strategic framing, and presentation development.
Conduct root cause analysis and design practical, data-informed solutions that drive measurable improvements.
Design and scale a sustainable change management model for rolling out change across Operations.
Serve as a strategic thought partner to department leaders in defining and refining their visions.
Provide structure to complex programs: define scope, workstreams, success criteria, decision-making models, and progress tracking.
Program & Project Delivery – Lead some of the most important strategic initiatives that improve operational safety, productivity, and predictability. Oversee our Program Delivery function, ensuring strategic initiatives are structured, executed, and delivered with precision across multiple complex workstreams.
Leverage data and dashboards to monitor performance, communicate impact, and inform continuous improvement efforts.
Oversee the development of communication plans, engagement tactics, and enablement strategies tailored to field realities and operational culture to maximize adoption.
Strategic Planning – Lead annual business planning and long-term strategic planning efforts for the Operational Excellence departments and Operations Support functions, helping them define priorities, align resources, and build actionable roadmaps.
Oversee a team responsible for driving the delivery of multiple cross-functional operational initiatives, ensuring alignment with strategic priorities and measurable impact.
Foster a strong team culture rooted in collaboration, accountability, and continuous improvement.
Represent Operational Excellence with clarity, credibility, and confidence across senior audiences.
Lead the strategic planning process for the Operational Excellence departments (including Operations Analytics, Operations Performance Management, Construction Technology, Process Excellence, etc.) and the Operations Support functions (e.g. Safety, Preconstruction, Planning/Scheduling, Digital Engineering, Ops Finance), including setting priorities, developing roadmaps, and aligning cross-functional resources.
Change Management – Lead the organization’s operational Change Management efforts, building a scalable, effective approach for rolling out new initiatives, tools, and processes to field teams in a way that drives engagement and sustainable adoption.
Ensure programs are appropriately resourced, tracked, and delivered on time, within scope, and aligned with company priorities.

What you bring

10+ years

asana

leadership

strategic