Client Success Agent - U.S. Remote (East Coast)

Description

• Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
• Accurately manage and update ISP and client activities in JANIT.
• Manage customer concerns as they arise in a timely and professional manner.
• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3 rd part work order management systems.
• Meet or exceeds deadlines.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.
• Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following-up on completion, and Invoicing the client .
• Serve as the liaison between the client and Independent Service Provider (ISP).

Requirements

• Adaptable and able to work in a fast-paced environment.
• High school diploma or GED.
• Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
• At least one-year of proven customer service experience in any industry. (Preferred)
• Excellent time management skills.
• Strong attention to detail.
• Ability to multi-task.
• Clear and effective communicator.

Benefits

• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

Training + Development

Interview process

Visa Sponsorship

Security clearance