Field Service Tech

Description

• Maintain and manage an accurate parts inventory at levels that ensure a first-time fix.
• Encouraging and collaborative team environment.
• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customers’ satisfaction, any potential sales opportunities, or any recurring problems.
• Keep track of your work orders via computer, including products serviced, work performed, hours and parts utilized.

Requirements

• 3 years prior work experience in related field.
• Ability to obtain state license as required for all pertinent states. (State Dependent)
• Networking Fundamentals
• Network Certification - Full competency in all required networking, advanced performance.
• Able to read and interpret blueprints and Scope documents.
• Networking Fundamentals Part One: Network Addresses
• Ability to mentor and train others
• Must have mechanical aptitude and be able to use hand and power tools.
• Ability to travel and work overtime as needed.
• Must have a valid driver’s license.
• Competed basic EAS and Video training and certifications.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• 2 years associate degree in Electronics and/or Networking, or technical military equivalent required.
• Working Knowledge of MS Office and basic PC skills.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team.
• Excellent written and oral skills
• High School Diploma or GED
• TRS - Networking 101
• Highly organized, strong interpersonal skills and ability to work independently.
• Ability to perform service on more complete integrated solutions.
• Certified in all Video & RFID solutions currently sold and serviced by Retail – preferred.
• General knowledge of electronics required.

Benefits

• Paid vacation, holidays, and sick time.
• JCI Employee discount programs (The Loop by Perk Spot).
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Competitive Pay
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

Training + Development

Interview process

Visa Sponsorship

Security clearance