Program Manager, Knowledge at Lennar in Miami, FL | Kablio

Role

Description

team leadership

analytics monitoring

content governance

knowledge base

servicenow automation

workflow optimization

Manage and develop a team of indirect-reporting Knowledge Managers spread across Centers of Excellence - facilitating meetings, training new team members, and ensuring consistent standards and practices.
Communicate program performance and improvements to leadership through regular updates via written and verbal presentations.
Monitor usage and analytics to identify gaps, improve quality, and enhance user experience.
Ensure content supports the end-to-end Associate experience including use in key areas such as case deflection, onboarding, process compliance, and system adoption.
Partner with subject matter experts to capture institutional knowledge and translate it into self-service resources.
Establish and maintain governance for content lifecycle management (creation, review, updates, archival).
Maintain and enhance centralized knowledge bases with clear, structured, and accessible content with a distributed, mobile-first Associate approach.
Collaborate with stakeholders to continuously improve workflows, automation, and findability in ServiceNow.
Lead the ever-expanding enterprise Knowledge Program, ensuring alignment with business priorities and balancing ad-hoc needs.

Requirements

servicenow

knowledge management

microsoft 365

ai content

communication

stakeholder management

5+ years in ServiceNow knowledge management, content strategy, or a similar role—ideally spanning multiple domains or corporate functions. Experience with HR and IT knowledge content is highly desirable.
Proficiency in Microsoft 365 tools (e.g., Excel, PowerPoint, Teams, SharePoint) for content management, reporting, and collaboration.
Strong skills in knowledge tools, ServiceNow is highly preferred. Experience with AI-consumed and mobile content development highly desired.
Proven communication, facilitation, and collaboration skills across technical and non-technical stakeholders.
Proven ability to simplify complex topics for broad audiences.
Excellent writing, organization, and stakeholder management skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Largest Homebuilders

Ranking by Size

Consistently ranked as one of the largest homebuilders in the U.S.

21 States

Operational Reach

Operates in 21 states, building homes across a wide range of communities.

Known for its focus on affordability and quality.
Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
Integrates technology into homes, offering smart home solutions for modern living.
Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
History includes several notable acquisitions, expanding its capacity to build homes nationwide.
Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

Culture + Values

We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.

Environment + Sustainability

$30M Savings

Geothermal Energy Savings

Projecting savings for homeowners over two decades in a Colorado pilot.

25% Water Cut

Greywater Reuse Reduction

Reducing indoor water use with residential greywater systems.

Targeting net-zero carbon emissions across operations and communities by 2035.
Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.

Inclusion & Diversity

~30%

Women in Leadership Roles

Approximately 30% of leadership roles are held by women.

45% women / 55% men

Gender Split Among Associates

Associates are split approximately 45% women and 55% men.

Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
Created Everyone’s Included Advisory Council to guide inclusion efforts.

Articles

Media Contacts

Customer Care Contacts

Role

Description

team leadership

analytics monitoring

content governance

knowledge base

servicenow automation

workflow optimization

Manage and develop a team of indirect-reporting Knowledge Managers spread across Centers of Excellence - facilitating meetings, training new team members, and ensuring consistent standards and practices.
Communicate program performance and improvements to leadership through regular updates via written and verbal presentations.
Monitor usage and analytics to identify gaps, improve quality, and enhance user experience.
Ensure content supports the end-to-end Associate experience including use in key areas such as case deflection, onboarding, process compliance, and system adoption.
Partner with subject matter experts to capture institutional knowledge and translate it into self-service resources.
Establish and maintain governance for content lifecycle management (creation, review, updates, archival).
Maintain and enhance centralized knowledge bases with clear, structured, and accessible content with a distributed, mobile-first Associate approach.
Collaborate with stakeholders to continuously improve workflows, automation, and findability in ServiceNow.
Lead the ever-expanding enterprise Knowledge Program, ensuring alignment with business priorities and balancing ad-hoc needs.

Requirements

servicenow

knowledge management

microsoft 365

ai content

communication

stakeholder management

5+ years in ServiceNow knowledge management, content strategy, or a similar role—ideally spanning multiple domains or corporate functions. Experience with HR and IT knowledge content is highly desirable.
Proficiency in Microsoft 365 tools (e.g., Excel, PowerPoint, Teams, SharePoint) for content management, reporting, and collaboration.
Strong skills in knowledge tools, ServiceNow is highly preferred. Experience with AI-consumed and mobile content development highly desired.
Proven communication, facilitation, and collaboration skills across technical and non-technical stakeholders.
Proven ability to simplify complex topics for broad audiences.
Excellent writing, organization, and stakeholder management skills.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Largest Homebuilders

Ranking by Size

Consistently ranked as one of the largest homebuilders in the U.S.

21 States

Operational Reach

Operates in 21 states, building homes across a wide range of communities.

Known for its focus on affordability and quality.
Builds homes in a wide range of communities from first-time homebuyers to luxury estates.
Integrates technology into homes, offering smart home solutions for modern living.
Notable projects include large-scale suburban communities and mixed-use developments, focusing on sustainability and convenience.
History includes several notable acquisitions, expanding its capacity to build homes nationwide.
Continues to innovate with a focus on reducing construction costs and increasing home energy efficiency.
Specializes in land development, mortgage services, and title insurance, creating a comprehensive approach to homebuilding.

Culture + Values

We work to maximize the quality of our building materials, lower costs to deliver greater value, and observe internal quality assurance programs and external third-party inspection processes to guarantee the quality of every new home.
We deliver exceptional value through industry-leading incentives. Our simplified homebuying experience offers Everything’s Included® at the best value, a Lennar Account to manage your home, and our family companies handle mortgage, title and insurance needs to ensure a smooth closing.
We hold the highest level of integrity for our customers, associates, shareholders, trade partners, community, and environment. We are committed to doing the right thing for the right reason, being an innovator, and constantly focused on improving the quality of our homes.

Environment + Sustainability

$30M Savings

Geothermal Energy Savings

Projecting savings for homeowners over two decades in a Colorado pilot.

25% Water Cut

Greywater Reuse Reduction

Reducing indoor water use with residential greywater systems.

Targeting net-zero carbon emissions across operations and communities by 2035.
Investing in large-scale 3D-printed homes via ICON to reduce waste and enhance resilience in home construction.
Piloting battery-powered home energy backup systems in Texas, offering outage protection and grid stability.

Inclusion & Diversity

~30%

Women in Leadership Roles

Approximately 30% of leadership roles are held by women.

45% women / 55% men

Gender Split Among Associates

Associates are split approximately 45% women and 55% men.

Launched 'Work Where Everyone’s Included™' initiative with an advisory council to embed inclusion across hiring, communities, and career development.
Established the Focus Five framework: (1) executive commitment, (2) embedding inclusion in culture, (3) continuous education, (4) developing a diverse leadership pipeline, (5) measuring progress.
Created Everyone’s Included Advisory Council to guide inclusion efforts.

Articles

Media Contacts

Customer Care Contacts