Community Support Staff (CSS)
Places For People
Patrol, inspect, maintain safety and cleanliness for residents, handling complaints, emergencies.
10 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Park Street, England, United Kingdom
Onsite
Company Size
11,600 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Engineering
Technical Services
Sector Specialisms
Residential
Commercial
Industrial
Mental Health Services
Substance Use Disorder Services
Supportive Housing
Care Coordination
Home Care Services
Role
What you would be doing
patrol inspections
sitepro recording
incident investigation
parking monitoring
emergency response
complaint management
- Place and remove traffic bollards/cones as instructed.
- Conduct patrol inspections of buildings, commercial businesses, car parks, and external routes.
- Perform weekly inspections of The Spa.
- Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
- Maintain cleanliness by picking up large litter during patrols.
- Monitor parking usage and availability.
- Respond to noise complaints and investigate short-let properties online.
- Aid and support emergency services when required.
- Answer phone calls and emails professionally.
- Remove dogs and stop ball games in podiums, playgrounds, and parks.
- Inspect and report stains and damages in communal areas.
- Post letters, notices, updates, fines, and newsletters in communal areas.
- Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
- Conduct investigations of adverse events/criminal issues, including CCTV footage and witness statements.
- Deal with unauthorized learner drivers on the development.
- Change bin bags and pick up litter during silent hours.
- Monitor commercial bin usage/misuse.
- Assist Concierge when necessary.
- Provide support during events (e.g., Concert in the park).
- Monitor and report non-permitted vehicles in undercroft car parks.
- Reset emergency door/gate release buttons and investigate fire alarms.
- Complete patrol inspection reports and address urgent issues immediately.
What you bring
communication
teamwork
customer service
microsoft office
flexibility
problem solving
- Strong communication skills.
- Ability to work independently and as part of a team.
- Professional demeanour and customer service orientation.
- Competent IT skills with working knowledge of Microsoft office products
- Flexibility to work shifts and respond to urgent issues.
- Attention to detail and problem-solving skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment checks, including disclosure and barring service (dbs) checks where applicable.
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Company
Overview
1965
Year Established
The organization originated as the North British Housing Association in 1965.
245,000 Homes
Properties Managed
They manage or own over 245,000 properties across the UK.
£850m Turnover
Annual Revenue
Achieved nearly £850 million in turnover in 2022.
100+ Venues
Leisure Facilities
Operates over 100 leisure venues across the UK.
- Evolved into a powerhouse of placemaking.
- Built momentum across the UK by owning or managing properties and running leisure venues.
- Fuelled by bond-raising and partnerships, including a 2024 SDR merger.
- Handle regeneration, development, care, and investment.
- Reinvest earnings into communities.
- Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration.
- Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure.
- Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration.
- Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services.
- Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.
- Do The Right Thing. Always.
- Fired Up, Ready To Grow.
- One Community.
- Be Respectful, Earn Respect.
- Enjoy Work.
£400M Bonds
Sustainability Funding
Issued £400 million in seven-year sustainability bonds to fund green and social projects.
245,000 Homes
Managed Properties
Manages over 245,000 homes across the portfolio.
£219M Investment
Repairs & Improvements
Invested £219 million in repairs and improvements to enhance property standards.
£334M Value
Social Impact
Generates £334 million in social value through sustainability initiatives.
- Environmental Sustainability Strategy aimed at a net zero carbon future
- Committed to Net Zero via Zero Carbon Homes Standard in new-build developments
- Part of Future Homes Consortium & Future Homes Hub to reduce carbon in new homes
- Piloting retrofit of 1,000 social homes to decarbonise housing stock
- Leading consortium installing heat pumps, solar panels, and double glazing to retrofit homes by Winter 2028
- Energy-efficient homes rated A–C, emitting circa 1.3 tCO₂/yr vs 3.5 tCO₂ for older homes
- Inclusive workforce: ‘everyone is welcome, everyone is important, everyone is supported, and everyone can thrive’
- Open‑door policy enabling regular, honest catch‑ups with CEO and senior leaders
- Transparent promotion process supported by internal learning platform (Places Academy)
- Diversity & Inclusion programmes feature in employee benefits offering
- Gender‑related stats not explicitly published
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