Assistant Maintenance Supervisor

Description

• Stands in for supervisor in their absence.
• Leads, coaches, and gives feedback to all maintenance team members to ensure assigned tasks are carried out in a timely manner.
• As needed, assists with recruiting and interviewing potential candidates for team member positions.
• Communicates further education opportunities to team members and encourages participation.
• Coordinates inspections for all move-ins.
• Works closely with vendor partners to coordinate any required escorts to occupied units.
• Serves as first point of contact for maintenance technicians who need on-call assistance.
• Reports any team member performance-related issues to supervisor in a timely manner.
• Provides direct oversight of the make-ready process, including monitoring of make-ready progress on the make-ready tracker.
• Serves as primary point of contact to all property team members for non-escalated maintenance needs during regular business hours.
• Ensures that all safety logs (I.e. pool, snow removal, and emergency phone logs) are completed as required, and any deficiencies are promptly addressed.
• Utilizes mobile maintenance platform for inspections/safety walks
• Inspects all maintenance shops, storage closets, and parts inventory on a weekly basis.
• Ensures these areas are free of clutter and organized in a manner that enables team members to find items, ensuring minimal lost time.
• Respond to on call policies and procedures.
• Utilizes “theory of left” while inspecting final make-ready units.
• Enforces and follows on-call policies and procedures.
• Monitors and maintains inventory of property maintenance supplies.
• Identifies and corrects any hazardous property conditions immediately, or contains hazard until it can be removed.
• Frequently checks in with maintenance team members to ensure all are set up for success.
• Shovel snow when there is an inch of snow accumulation or more. Holidays/weekends included.
• Assigns escort team member based on level of impact their absence will have on properties.
• Assists with the coordination and timely completion of preventative maintenance programs for each building.
• Actively participates in and assists with coordination of weekly maintenance meetings and safety trainings.
• Provides timely guidance and feedback.
• Occasionally oversees larger repairs and minor capital projects, as assigned by supervisor.
• Communicates any areas of opportunity or action items to Maintenance Supervisor prior to new resident move-in.
• Alongside supervisor, troubleshoots and resolves issues involving building operations systems (e.g. plumbing, electrical, HVAC, boiler systems, flooring, windows, etc.) throughout the campus.
• Delegates resident services requests to members of the maintenance team daily, including completion, close-out of service, and management requests, with consideration for an organized team workflow.
• Inspects all properties daily, including interiors and exteriors, in accordance with the Company Hospitality Model.

Requirements

• Maintains professional and calm demeanor to support management team with supervisory-related requests.
• Displays organized, detailed, reliable approach to duties and communication.
• Ability to effectively present information and respond to questions from onsite staff members.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
• Strong ability to supervise and direct large teams.
• Ability to assist with supervision and development of large teams.
• HVAC, EPA, and CPO certifications
• Demonstrates highly effective leadership and supervisory skills at all times.
• Ability to participate in on-call rotation, as assigned by supervisor.
• Strong working knowledge of HVAC, electrical, and plumbing systems; appliance repair; and general carpentry.
• Ability to meet attendance requirements.
• Ability to appropriately prioritize and manage multiple requests at once.
• 3 – 5 years leadership experience in multi-family property or hotel environment.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals.
• Ability to effectively prioritize workload and schedule.
• Some experience in related trade school program
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
• Basic computer and software skills.
• Must maintain a valid driver’s license.
• Understanding of Fair Housing legislation.
• High School Diploma or equivalent
• Strong customer service and relationship skills required. Position requires high level of verbal and written communication (internal and external).
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Previous lead service technician experience
• Must be able to provide proof of eligibility to work in the U.S.
• Proficient with MS Office Suite (e.g. Outlook, Excel, Word).
• Communicates questions, concerns, and guidance needs to supervisor.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Safety OSHA approved certifications
• Displays consistently professional, collaborative, and responsive approach to customer service and interactions with staff members.

Benefits

• Medical, dental, vision, and life insurance
• 10 paid holidays/year
• Generous paid leave and on a schedule according to tenure
• Potential additional compensation includes monthly, on-call, and annual bonus.
• On and off-site job specific training
• Rent discount for BREG properties
• This position is paid an hourly rate and is eligible for overtime. Estimated Starting Hourly Wage: $33.50
• Annual sick/personal leave
• 401k with company matching

Training + Development

Interview process

Visa Sponsorship

Security clearance