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IT Technician
Hensel Phelps
Employee‑owned general contractor and construction manager building landmark projects across sectors.
Provide technical support to end users, manage devices, and troubleshoot applications.
12d ago
$24 - $26
Junior (1-3 years)
Full Time
Greeley, CO
Onsite
Company Size
4,700 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Design
Technical Services
General Contractor
Sector Specialisms
Aviation
Education
Government
Critical Environment
Role
What you would be doing
hardware diagnosis
cli troubleshooting
network troubleshooting
malware scanning
incident management
device enrollment
Diagnose hardware issues quickly and communicate with vendors for warranty claims.
Provide excellent customer experience to Hensel Phelps employees needing technology assistance.
Execute basic CLI and PowerShell cmdlets for troubleshooting purposes.
Provide basic remote network troubleshooting (Cisco NAM).
Run malware scans w/ Cisco AMP, configure MFA via Cisco Duo, track account activity on Exabeam.
Ensure all end-user incidents are fully documented and tracked to timely resolution in ServiceNow. Escalate incidents to different teams, communicate and follow defined SLAs.
Enroll new devices in Intune MDM.
What you bring
cisco
windows 10
o365
itil
associate degree
hardware troubleshooting
Strong communication skills with an emphasis on customer service.
Ability to thrive in a fast paced, team environment.
Some technical knowledge of Cisco security, network systems a plus.
Hands-on hardware troubleshooting experience a plus.
Full administrative and troubleshooting responsibilities on the Windows10 OS.
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