Automotive Call Center Agent (KG)
King & George, Llc
Assist vehicle operators via phone with service, repairs, and vendor coordination
17 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Richmond, VA
Field
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
General Contracting
Construction Management
Facilities Operation & Maintenance (O&M)
Building Operations
Vehicles & Equipment Maintenance
Call Centers
Environmental Services
Base Operations Support (BOS)
Role
What you would be doing
repair orders
warranty administration
vendor coordination
appointment scheduling
cost savings
customer liaison
- Write and verify accurate repair orders and include supporting documentation
- Greet and develop an ongoing relationship with customers
- Help customers care for and maintain their vehicles
- Administer new and used vehicle warranty repairs in accordance with warranty specifications
- Ask questions to effectively of customer to accurately identify and verify vehicle mileage and service needs
- Help to train new employees and inform them about the companys customer management policies
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Review vendor estimates and warranties on parts to ensure cost savings
- Set up service appointments that align with the customer and vendor schedules
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Maintain a high level of professionalism via multiple channels of communication including emails, and phone conversations
- Identify repeat repairs in the customers best interest
- Ensure on-time service is met, and address possible service issues with vendor performance
- Collaborate with other call center professionals to improve customer service
- Serve as liaison between the vehicle operator and the vendor
- Provide customers with information schedule repair or maintenance appointments
- Work with vendors to determine necessary repairs and possible alternatives to cut costs
What you bring
microsoft office
automotive
math
communication
high school
2 years
- Proficient Microsoft Office productivity suite
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Automotive knowledge of two (2) or more years preferred
- Possess strong computer skills, able to read, write, and comprehend written instructional documents
- Proficient in written and oral communication skills according to skill requirements
- Occasional exposure to elements such as heat, cold, noise, dust, dirt, and chemicals
- Ability to apply concepts of introductory algebra and geometry
- Prolonged periods of sitting at a desk and working on a computer
- Ability to hear and see to position and safety requirement levels
- Ability to stand, walk, and reach with arms and hands as necessary
- Ability to lift up to 25 pounds at times
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Occasional periods of prolonged exposure to loud noises
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- High school diploma or equivalent
- At least two years of related experience required
- Must be able to successfully pass as required a federal, state, or local government's background investigation
- Ability to function well in a high-paced and at times stressful environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must successfully pass required federal, state, or local government background investigation
Company
Overview
- Founded on a legacy of innovation and expertise in engineering and construction.
- Specializes in complex, large-scale infrastructure, energy, and water resource projects.
- Possesses deep industry knowledge spanning decades, making it a trusted partner for clients in both the private and public sectors.
- Completed notable projects including large-scale energy installations, advanced infrastructure systems, and water resource management solutions.
- A history of delivering quality solutions on time and within budget has earned it a solid reputation in the industry.
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